![Steer Automotive Group](https://media.trabajo.org/img/noimg.jpg)
Customer Experience Supervisor
4 weeks ago
Customer Experience Supervisor
Edinburgh
Mon-Fri 40 hours per week
Ref: VA1929#OFE
Benefits
Competitive salary plus performance related bonus 29 days holiday including public holidays plus additional days with service Pension contributions Referral bonus scheme Enhanced parental leave Enhanced sick pay Talk to us about flexible working VIP Awards – colleague recognition scheme Cycle to work scheme Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much moreSteer Academy provides accredited ongoing training – paid for by the business Opportunities for career progression
At Steer Automotive Group, we pride ourselves on delivering exceptional automotive repair services. Our commitment to quality and customer satisfaction is paramount, and we are seeking a dedicated Customer Experience Supervisor to join our team and ensure our clients receive the highest standard of care and service.
Responsibilities
Customer Interaction:
Ensure the highest standard of courtesy and efficiency in customer contact to create confidence and trust in the company. Engage with all customers and visitors promptly, professionally, and courteously, offering refreshments and handling them in a professional manner. Reception and Team Management:
Manage the reception area and supervise Customer Experience colleagues during business hours to deliver on KPIs. Support and assist Managers and Directors in achieving the department, bodyshop, and company objectives. Insurance and Job Pack Management:
Ensure insurance cover for customers is in place when providing a courtesy vehicle throughout the duration of their repair. Ensure job packs are completed in line with company standards. Operational Efficiency:
Act on all notifications of work efficiently, following customer guidelines and contractual requirements. Manage the utilisation of courtesy cars in line with company standards to benefit all parties. Logistics and Planning: Oversee the collection and delivery process, planning travel routes to meet customer requirements and expectations. Administration and Compliance:
Perform all administrative functions, returns, record-keeping, and clerical operations timely and accurately. Adhere to all health & safety, environmental, and company policies and procedures, including the use of protective clothing where appropriate. Problem Resolution:
Follow company policies and reporting procedures when faced with a customer complaint. Escalate inappropriate operational matters to senior management.
About You
Proven experience in a supervisory role within customer service within the automotive industry. Excellent communication and interpersonal skills. Professional telephone manner. Strong organisational and time-management abilities. Ability to work under pressure and handle challenging situations professionally. Knowledge of the automotive repair industry is a plus. Proficiency in computer applications and administrative tasks.
If you are passionate about providing excellent customer service and meet the above requirements, we would love to hear from you.
We look forward to welcoming a new team member who shares our commitment to quality and customer satisfaction
Edinburgh
DepartmentOperations
Job TitleCustomer Experience Supervisor
SalaryUp to £33,000 OTE per annum
ExperienceAutomotive Repair, Automotive, Service, Dealership, Vehicles, Customer Service, Supervisor
CityEdinburgh
CountryUnited Kingdom
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