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Customer Experience Manager
2 weeks ago
Customer Experience ManagerIndustry: Finance / Mortgage / Banking (Experience Desired.)We are looking for a highly motivated and dynamic individual to join our team as a Customer Experience Manager. This is a newly created role aimed at enhancing the efficiency and effectiveness of our Client Relationship Managers (CRMs) while driving sales performance.Key Responsibilities: * Manage CRMs in the East Region: Oversee the CRMs in the Edinburgh region, ensuring they are aligned with the company's sales and customer service goals. * Re-launch CRM Role: Collaborate with the Managing Director to re-launch the CRM role, emphasizing its importance and demonstrating senior management support. * Leadership and Development: Provide strong leadership and support to CRMs, conducting regular 1:1s, appraisals, and performance reviews. * Service Standards: Maintain high service standards across branches in the region by organizing mystery shops and client questionnaires. * Recruitment and Training: Work closely with the recruitment team to hire new CRMs and provide comprehensive training to ensure they meet company standards. * Branch-Based Role: Operate out of various branches within the region, ideally spending one week in each branch (9:00-17:30) to closely monitor and manage operations.Ideal Candidate: * Experience: Preferably has experience in call centre management, particularly within a banking or financial services environment, to efficiently manage telephone operations and improve CRM sales skills. * Strong Character: Must possess strong leadership qualities to handle challenges and drive team performance. * Customer Service Focus: Demonstrated ability to maintain high service standards and enhance customer experience. * Mortgage Knowledge: A background in mortgages is preferred to effectively support and guide CRMs.If you are a driven individual with a passion for customer service and leadership, we would love to hear from you
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Customer Experience Manager
7 days ago
Edinburgh, United Kingdom Tallgrass Recruitment Limited Full timeCustomer Experience Manager Industry: Finance / Mortgage / Banking (Experience Desired.) We are looking for a highly motivated and dynamic individual to join our team as a Customer Experience Manager. This is a newly created role aimed at enhancing the efficiency and effectiveness of our Client Relationship Managers (CRMs) while driving sales performance....
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Customer Experience Manager
2 weeks ago
Edinburgh, United Kingdom Search Consultancy Full timeAre you customer obsessed? I have a fantastic opportunity with my Midlothian based client for a driven, ambitious Customer Experience Manager to join their team. A household name within the retail industry, you will be familiar with their products and have no doubt visited one of theirstores during this festive period. They pride themselves on excellent...
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Customer Experience Duty Manager
4 weeks ago
Edinburgh, United Kingdom LNER Full timeOur vision is to be the most loved, progressive and responsible way to travel for generations to come. Since we took over on the East Coast mainline, we've been changing the face of rail travel. So, what exactly does a Customer Experience Duty Manager do? Reporting to the On Train Experience Manager, our Customer Experience Duty Managers are responsible for...
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Customer Experience Ambassador
2 weeks ago
Edinburgh, United Kingdom Eden Mill Full timePosition Overview: We are seeking a passionate and knowledgeable individual to join our team as a Customer Experience Ambassador at our new Edinburgh gin and visitor experience venue. This position requires not only guiding customers through our core range and providing reasons to believe in our artisanal core range, but also entails selling retail items and...
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Customer Experience Ambassador
2 weeks ago
Edinburgh, United Kingdom Eden Mill Full timePosition Overview: We are seeking a passionate and knowledgeable individual to join our team as a Customer Experience Ambassador at our new Edinburgh gin and visitor experience venue. This position requires not only guiding customers through our core range and providing reasons to believe in our artisanal core range, but also entails selling retail items and...
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Customer Experience Supervisor
4 weeks ago
Edinburgh, United Kingdom Steer Automotive Group Full timeCustomer Experience Supervisor Edinburgh Mon-Fri 40 hours per week Ref: VA1929 #OFE Benefits Competitive salary plus performance related bonus 29 days holiday including public holidays plus additional days with service Pension contributions Referral bonus scheme Enhanced parental leave Enhanced sick pay Talk to us about...
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Customer Experience Supervisor
3 weeks ago
Edinburgh, United Kingdom Steer Automotive Group Full timeCustomer Experience Supervisor Edinburgh Mon-Fri 40 hours per week Ref: VA1929 #OFE Benefits Competitive salary plus performance related bonus 29 days holiday including public holidays plus additional days with service Pension contributions Referral bonus scheme Enhanced parental leave Enhanced sick pay Talk to us about...
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Head of Customer Experience
2 months ago
Edinburgh, United Kingdom Scottish Government Full timeOverview: **Are you a strong and supportive people manager with excellent Customer Service skills? Are you a good communicator with the confidence to advise and influence colleagues and stakeholders at all levels? If the answers to the above are yes, then this exciting opportunity could be for you.** National Records of Scotland (NRS) is the Scottish...
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Head of Customer Experience
7 days ago
Edinburgh, Edinburgh, United Kingdom Scottish Government Full timeOverview:Are you a strong and supportive people manager with excellent Customer Service skills? Are you a good communicator with the confidence to advise and influence colleagues and stakeholders at all levels? If the answers to the above are yes, then this exciting opportunity could be for you.National Records of Scotland (NRS) is the Scottish nation's...
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Customer Experience Ambassador
7 days ago
Edinburgh, Edinburgh, United Kingdom Eden Mill Full timePosition Overview:We are seeking a passionate and knowledgeable individual to join our team as a Customer Experience Ambassador at our new Edinburgh gin and visitor experience venue. This position requires not only guiding customers through our core range and providing reasons to believe in our artisanal core range, but also entails selling retail items and...
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Customer Experience Agent
1 week ago
Edinburgh, United Kingdom The Vaults Group Full time**Company description** The Vaults Group, a leader in security is bringing safety deposit boxes back to the High Street. This privately owned company now seeks a customer assistant to join our team in Edinburgh. Our mission is simple, deliver world-class customer service whilst bringing safety deposit boxes back to the High Street. We pride ourselves on...
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Customer Experience Agent
2 days ago
Edinburgh, United Kingdom The Vaults Group Full time**Company description** The Vaults Group, a leader in security is bringing safety deposit boxes back to the High Street. This privately owned company now seeks a customer assistant to join our team in Edinburgh. Our mission is simple, deliver world-class customer service whilst bringing safety deposit boxes back to the High Street. We pride ourselves on...
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Customer Experience Leader
3 weeks ago
Edinburgh, United Kingdom McDonald's Limited Full timeMcDonald's UK has been around for over 50 years! We are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and...
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Customer Experience Assistant
7 days ago
Edinburgh, Edinburgh, United Kingdom Hertz Europe Full timeThe Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental...
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Customer Experience Manager
2 weeks ago
Stockbridge, City of Edinburgh, United Kingdom Tall Grass Recruitment Full timeCustomer Experience Manager Industry: Finance / Mortgage / Banking (Experience Desired.) We are looking for a highly motivated and dynamic individual to join our team as a Customer Experience Manager. This is a newly created role aimed at enhancing the efficiency and effectiveness of our Client Relationship Managers (CRMs) while driving sales...
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Customer Experience Manager
2 weeks ago
Stockbridge, City of Edinburgh, United Kingdom Tall Grass Recruitment Full timeCustomer Experience ManagerIndustry: Finance / Mortgage / Banking (Experience Desired.)We are looking for a highly motivated and dynamic individual to join our team as a Customer Experience Manager. This is a newly created role aimed at enhancing the efficiency and effectiveness of our Client Relationship Managers (CRMs) while driving sales performance.Key...
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Customer Experience Duty Manager
1 month ago
Edinburgh, United Kingdom London North Eastern Railway (LNER) Full timeThis is for a 2024 start. Confirmed date yet to be agreed. Why LNER? We go beyond. For everyone. Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we're looking for the people who can deliver this, every day. Since we took over on the East Coast mainline, we've been changing the face of...
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Customer Experience Duty Manager
3 weeks ago
Edinburgh, United Kingdom London North Eastern Railway (LNER) Full timeThis is for a 2024 start. Confirmed date yet to be agreed. Why LNER? We go beyond. For everyone. Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we're looking for the people who can deliver this, every day. Since we took over on the East Coast mainline, we've been changing the face of...
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Customer Experience Manager
1 week ago
Stockbridge, City of Edinburgh, United Kingdom Tall Grass Recruitment Full timeCustomer Experience ManagerIndustry: Finance / Mortgage / Banking (Experience Desired.)We are looking for a highly motivated and dynamic individual to join our team as a Customer Experience Manager. This is a newly created role aimed at enhancing the efficiency and effectiveness of our Client Relationship Managers (CRMs) while driving sales performance.Key...
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Customer Experience Consultant
7 days ago
Edinburgh, United Kingdom Rettie and Co. Full time**Key details**: Location: Edinburgh Hours: Monday to Friday, 37.5 hours **About the role**: As a Customer Experience Consultant, you'll be responsible for contributing to an exceptional customer experience for all our clients (Sellers and Landlords) and potential customers. **You'll have a broad knowledge of the Rettie service offering and actively...