Customer Experience Agent

4 days ago


Edinburgh, United Kingdom The Vaults Group Full time

**Company description**

The Vaults Group, a leader in security is bringing safety deposit boxes back to the High Street. This privately owned company now seeks a customer assistant to join our team in Edinburgh.

Our mission is simple, deliver world-class customer service whilst bringing safety deposit boxes back to the High Street.

We pride ourselves on discretion and accuracy so a keen eye for detail and excellent customer service skills is a must.

**Benefits**
- Birthday off each year as a free holiday
- Health Assured healthy minds program
- Company pension
- Staff discount on our services
- Eye care scheme

**Job schedule (various vacancies)**
- Monday to Friday shifts 1000 to 1800
- Saturday & Sunday shifts 1000 to 1500

**Direct responsibilities**
- Commitment to extraordinary customer experience
- Deliver high levels of process control and security
- Management and housekeeping of all customer touchpoints
- Handling all inbound customer queries in a timely, efficient and friendly manner
- Promote and pursue new sales enquiries
- Maintain and secure accurate customer records
- Guarantee GDPR compliance
- Deliver accurate and effective administration
- Ensure commitment to all aspects of Health & Safety for our customers and our people

**Key skills & qualities**
- Strong oral and written communication skills
- At least 2 years' experience in a customer facing role
- Excellent numerical literacy
- Trusted and able to act in the strictest of confidence at all times
- Disciplined, with the ability to follow and develop strong process controls
- Enthusiasm and determination to deliver the best for our customers and people
- Intuitive self-starter who is able to prioritise tasks and meet deadlines
- Committed to personal and professional development
- Flexible, mature and professional

**Application process**


**Job Types**: Part-time, Permanent

**Salary**: £10.66 per hour

Expected hours: 14 - 24 per week

**Benefits**:

- Company pension
- Employee discount
- Referral programme

Schedule:

- Overtime
- Weekend availability

**Education**:

- A-Level or equivalent (required)

**Experience**:

- customer service: 2 years (required)

**Language**:

- English (required)

Work Location: In person



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