Consumption Lead, Data Cloud

4 weeks ago

London, United Kingdom SalesForce Full time
About Salesforce Data Cloud

Salesforce Data Cloud has been recognized as a leader in Gartner's inaugural Magic Quadrant for Customer Data Platforms (CDPs) in 2024. This prestigious recognition underscores the platform's excellence in managing and activating customer data across the Salesforce ecosystem and beyond. The Data Cloud's consumption model offers unparalleled flexibility and scalability, enabling businesses to pay only for the resources they use and easily adapt to evolving needs.

As a core component of the Salesforce ecosystem, the Data Cloud seamlessly integrates with our AI, CRM, and trust-based solutions, driving significant business value and ensuring that organizations can fully leverage their data. This strategic focus on Data Cloud is pivotal to our vision for the future, empowering businesses to harness the power of data for transformative outcomes. Leveraging advanced technologies like zero-copy data integration, predictive and generative AI, Salesforce Data Cloud is set to revolutionize customer engagement across sales, service, marketing, and the entire customer lifecycle.

Role Description

Delivering customer success with Data + AI + CRM + Trust is the unique value proposition for Salesforce and the Customer 360 Platform. The Consumption Lead demonstrates deep business, industry, and product knowledge to partner with customers, guiding them to accelerate Data Cloud consumption and return on investment with Salesforce.

This role combines technical and commercial responsibilities. You will drive growth in your assigned customers and use cases by leading partners, managing executive relationships, and creacrafting implementing consumption plans. Additionally, you will act as the post-sale technical lead for Data Cloud, using your expertise and technical credibility to engage and communicate effectively at all levels within an organization. You will be responsible for developing and implementing technology strategies and providing architectural guidance to ensure Data Cloud integrates seamlessly with customers' existing systems.

You will build and champion positive relationships to help customers progress on their Data Cloud consumption journey, ensuring the platform delivers value. The Consumption Lead, Data Cloud, works directly with customers that can vary in their market segment, size, solution complexity, and life cycle, all depending on the customer's needs.

You are a constant learner. You are curious, insightful and have a strong bias for action. This is an IC (individual contributor) role.

Your Impact
As a trusted advisor you will successfully influence customer outcomes and accelerate Data Cloud consumption. You will:
  • Work across multiple selling teams and internal collaborators, creatingtransparencyy from chaos.
  • Drive onboarding, enablement, success, go-live, and healthy consumption of Data Cloud workloads.
  • Leverage account teams, services, customer success, education, and support resources to build and manage tasks beyond your scope of activities or expertise.
  • Create, own, and execute a point-of-view on how key use cases can be accelerated into production.
  • Navigate Data Cloud Product and Engineering teams for new product innovations, pilot programs, and upgrade needs.
  • Provide internal and external updates on KPIs related to usage and customer health, covering important risks, product adoption, and use case progression.
  • Develop mutual success plans with customers.
  • Help ensure customer success by increasing focus and technical accountability to our most complex customers who need guidance to accelerate usage on Data Cloud workloads.

Primary Responsibilities
  • Develop an understanding and knowledge of customer's Salesforce Data Cloud implementation and evangelize the capabilities of Data Cloud.
  • Engage with strategic customers to understand their goals, assess their capabilities, and provide recommendations to help them accelerate consumption to achieve their business and technology objectives.
  • Have a passion for operational excellence that drives scalable consumption, ACV growth, and customer success.
  • Skilled at guiding impactful discovery conversations to unveil nuanced client needs and identify creative solutions through customization.
  • Guide a customer on org strategy, governance, and change management standard processes based on customer needs.
  • Demonstrate hands-on Data Cloud product knowledge by applying platform features and functions to customer business priorities and roadmap.
  • Proactively identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan.
  • Produce and implement a comprehensive adoption path showing the current state, target future state with timeline, and an underlying enablement Plan.
  • Deliver value and innovation to a customer's business by understanding our customers' key business challenges and potential for growth.
  • Build and nurture executive-level relationships with the customer's IT and business executive leadership, sponsors, and decision makers to solidify our partnership and dedication to the customer business and IT sponsors & collaborator.
  • Working with the account team and Salesforce Execs, effectively network within accounts from the Executive-Level down, in order to help customers work towards their goals.
  • When appropriate, recommend additional Salesforce services and advisory experts needed to drive success.
  • Proactively communicate technical product changes, degradations, outages, end of life, and other relevant updates.
  • Collaborate with Salesforce product teams to deeply understand Salesforce solutions and roadmap, and advocate for key features needed for success across the Industry/Territory via Voice of the Customer feedback.
  • Collaborate with our sales and field engineering teams to accelerate the adoption and growth of the Salesforce Data Cloud platform in your accounts.

Minimum Requirements

Your demonstrated impact includes:
  • Experience in customer-facing solutioning for Data, Analytics, AI, and CRM.
  • Technical Expertise: Full-stack technical qualifications (CRM, Data Architecture, AI/ML) and experience running technical relationships with C-Level executives.
  • Communication Skills: Ability to drive effective conversations at the C-level, facilitate difficult discussions, and handle objections adeptly.
  • Trusted Advisor: Shown success as a trusted advisor, understanding customer motivations and needs to drive business value, and experience integrating sophisticated data architectures.
  • Customer Success: Experience driving customer success in large, complex selling organizations.
  • Industry Knowledge: Deep understanding of industry-specific use cases, data architectures, and integration patterns.
  • Influence and Leadership: Persuasive verbal, written, presentation, and interpersonal communication skills that inspire change in large organizations.
  • Technological Awareness: Staying up-to-date with emerging marketing, data-related, and AI technologies.
  • Proactive Attitude: A self-starting demeanor with the ability to handle tasks independently while collaborating remotely with customers and colleagues.
  • Data Ethics and Privacy: Dedication to data ethics and privacy, ensuring customer solutions adhere to relevant regulations and standard processes in data security and privacy.
  • Product Development: Hands-on experience building 0-1 products at startups or large companies.
  • Facilitation Skills: Excellent work-shopping and whiteboarding skills.
  • Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).

As a deep subject matter expert, you will have a rare set of technical proficiencies, including:
  • Salesforce Smart: Deep, technical knowledge of the Salesforce platform (Salesforce Admin and Advanced Admin level certifications, hands-on experience with Salesforce Clouds).
  • Deep understanding of Martech Stack with hands on experience with Salesforce Marketing Cloud or similar products.
  • Data Architecture & Tools: modern cloud data platforms (Snowflake, Databricks, Big Query, RedShift), data analytics tools (Tableau, Looker, Power BI), data programming models (DataFrames, pandas), and AI (Python, R, Jupyter Notebooks, data wrangling, machine learning).

NOTE: This is an office-flexible role. The expectation is to be in-office 3 days a week when local to an office.

  • Data Cloud Strategist

    4 days ago

    London, Greater London, United Kingdom SalesForce Full time

    About Salesforce Data CloudSalesforce Data Cloud has been recognized as a leader in Gartner's inaugural Magic Quadrant for Customer Data Platforms (CDPs). This prestigious recognition underscores the platform's excellence in managing and activating customer data across the Salesforce ecosystem and beyond. The Data Cloud's consumption model offers...

  • Cloud Data Engineering Lead

    1 week ago

    London, Greater London, United Kingdom Cloud Decisions Full time

    Cloud DecisionsA globally renowned leader in delivering cutting-edge enterprise data engineering projects and programmes for a variety of Private and Public sector organisations, including banking, pharma, and government.Salary: Up to £75k + Up to £10K cash incentives/bonusAbout the Role:We are seeking a highly experienced Data Engineering Manager who will...

  • Cloud FinOps Lead

    5 days ago

    London, Greater London, United Kingdom Legal & General Full time

    Company OverviewL&G is a leading UK financial services group and major global investor. We've been safeguarding people's financial futures since 1836, aiming to build a better society for the long term by investing our customers' money in things that make life better for everyone and create value for our shareholders.We have Group Functions that provide...

  • Consumption Strategy Lead

    1 week ago

    London, Greater London, United Kingdom FlexOS Global Pte. Ltd. Full time

    Job Overview">We are seeking a highly skilled Consumption Strategy Lead to join our team at FlexOS Global Pte. Ltd.">The ideal candidate will be responsible for developing and executing consumption strategies that drive business growth and customer satisfaction.">About the Role">This is an exciting opportunity for a seasoned professional to lead our...

  • Data Cloud Strategist

    4 weeks ago

    London, Greater London, United Kingdom SalesForce Full time

    About Salesforce Data CloudSalesforce Data Cloud has been recognized as a leader in the customer data platform market, offering unparalleled flexibility and scalability to businesses. With its consumption model, organizations can pay only for the resources they use and easily adapt to evolving needs.The Data Cloud seamlessly integrates with Salesforce's AI,...

  • Data Solutions Architect Lead

    2 weeks ago

    London, Greater London, United Kingdom NTT DATA Full time

    NTT DATA seeks a seasoned professional to spearhead its data architecture efforts.Job OverviewA unique opportunity has arisen for an experienced Data Solutions Architect Lead to join our dynamic team in a remote-first environment. This role entails designing and delivering cloud-based data solutions utilizing best-in-class RDBMS, ETL/ELT, and Cloud platforms...

  • Lead Cloud Financial Operations Analyst

    5 days ago

    London, Greater London, United Kingdom Legal & General Full time

    This is a unique opportunity to join L&G as a Cloud FinOps Lead. As part of the Group Technology Department, you will be responsible for delivering ambitious technology plans. The ideal candidate will lead detailed data analysis of Cloud consumption, identify trends and optimisation opportunities, and create customised reporting for internal stakeholders.Key...

  • Cloud FinOps Lead Analyst

    1 month ago

    London, Greater London, United Kingdom Legal And General Group Full time

    Job Title: Cloud FinOps Lead AnalystJob Description:We are seeking a talented Cloud FinOps Lead Analyst to join our Group Technology Department. The ideal candidate will be responsible for leading detailed data analysis of Cloud consumption across all venues and Cloud hosted technologies, identifying consumption trends and optimisation opportunities,...

  • Cloud Data Sales Expert

    2 weeks ago

    London, Greater London, United Kingdom Databricks Full time

    We are looking for a highly skilled Cloud Data Sales Expert to join our team at Databricks. As a successful candidate, you will have experience in penetrating new accounts, executing on first use cases, growing initial consumption, and closing deals in a direct sales role.This is a fantastic opportunity to work with a fast-growing pre-IPO organisation that...

  • Cloud Data Adoption Specialist

    4 days ago

    London, Greater London, United Kingdom SalesForce Full time

    Data Cloud Adoption and GrowthThe Consumption Lead, Data Cloud, works directly with customers that can vary in their market segment, size, solution complexity, and life cycle, all depending on the customer's needs.Main ResponsibilitiesDemonstrate hands-on Data Cloud product knowledge by applying platform features and functions to customer business priorities...

  • Cloud Data Engineering Team Lead

    3 weeks ago

    London, Greater London, United Kingdom Data Intellect Full time

    Job SummaryWe are seeking a highly skilled Cloud Data Engineering Team Lead to spearhead our Databricks practice. This is a leadership role responsible for driving the growth, innovation, and successful delivery of cloud-based data solutions for our clients leveraging Databricks.Key ResponsibilitiesPractice LeadershipDevelop and lead the Databricks practice,...

  • Cloud Operations Specialist

    3 weeks ago

    London, Greater London, United Kingdom Direct Line Group Full time

    At Direct Line Group, we're a customer-obsessed market powerhouse. Our Cloud Consultant will deliver detailed data analysis of our Cloud consumption across all Cloud venues and all Cloud hosted technologies. This role is focused on identifying consumption trends and optimization opportunities, as well as further maturing DLG's adoption of the FinOps...

  • Cloud Innovations Leader

    1 day ago

    London, Greater London, United Kingdom Cloud Decisions Full time £80,000 - £100,000

    Lead Cloud Innovations at Cloud DecisionsA competitive salary of £85,000 - £105,000 + Double OTE awaits an experienced Azure Solutions Director to drive ambitious growth and scale out the new Azure Solutions/Pre-Sales Team at Cloud Decisions.The OpportunityThis is an exciting chance to lead and grow a team in a business that excels in innovation, boasting...

  • Cloud Cost Analyst

    1 month ago

    London, Greater London, United Kingdom Direct Line Insurance Group plc Full time

    Cloud Cost AnalystWe are seeking a skilled Cloud Cost Analyst to join our Infrastructure Platforms team. As a Cloud Cost Analyst, you will be responsible for delivering detailed data analysis of our Cloud consumption across all Cloud venues and all Cloud hosted technologies. Your key objectives will be to identify consumption trends and optimisation...

  • Cloud Cost Optimisation Specialist

    1 week ago

    London, Greater London, United Kingdom Legal & General Full time

    Lead Cloud FinOps AnalystWe are seeking a highly skilled Lead Cloud FinOps Analyst to join our team at Legal & General. As a key member of our cloud finance operations, you will play a vital role in delivering ambitious technology plans and driving business growth through cost optimisation.Job Description:The successful candidate will be responsible for...

  • Data Solution Architect

    6 months ago

    London, United Kingdom NTT DATA Full time

    Job Description What you'll be doing: NTT DATA are looking for a Lead Data Solutions Architect to work within a dynamic, remote-first data architectural capability to deliver cloud based data solutions using best-in-class RDBMS, ETL/ELT, and Cloud platforms for blue-chip customers across a range of sectors. You will lead cross-functional teams of Data...

  • Data Solution Architect

    4 weeks ago

    London, United Kingdom NTT DATA Full time

    Job Description What you'll be doing: NTT DATA are looking for a Lead Data Solutions Architect to work within a dynamic, remote-first data architectural capability to deliver cloud based data solutions using best-in-class RDBMS, ETL/ELT, and Cloud platforms for blue-chip customers across a range of sectors. You will lead cross-functional teams of Data...

  • Cloud FinOps Analyst

    1 week ago

    London, Greater London, United Kingdom Legal & General Full time

    Legal & General is a leading UK financial services group and major global investor, aiming to build a better society for the long term by investing customers' money in things that make life better for everyone.Salary and BenefitsWe offer a competitive salary package of £90,000 - £110,000 per year, including a performance-related bonus plan, generous...

  • Cloud Data Platform Specialist

    1 week ago

    London, Greater London, United Kingdom Data Careers Ltd Full time

    We are seeking a highly skilled Cloud Data Platform Specialist to join our team. As a Cloud Data Platform Specialist, you will play a key role in the presales process, working closely with our Sales Team to identify customer needs and design innovative solutions.Your expertise in cloud-based data platforms, such as Azure Data Platform, and your ability to...

  • Cloud Acquisition Sales Representative

    6 months ago

    London, United Kingdom Confluent Full time

    **Description**: - Position at Confluent Europe Ltd._ With Confluent, organisations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better every day - we're creating an entirely new category within data infrastructure - data streaming. This technology will allow...