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Assistant Manager

3 months ago

Englefield Green, United Kingdom Wentworth Club Full time

About us

Wentworth Club is one of the world's finest private members Golf and Country Clubs, famous for its outstanding three Championship golf courses, in addition to a luxury Tennis & Health Club. The Club is surrounded and entwined within the Wentworth Estate, one of the most prestigious private estates in the London suburbs where many of the world's premier golfers have their home.

The Assistant Manager is responsible for flawless service delivery whilst maintaining an efficient and cost-effective operation. A keen eye for detail, working in an environment where no two days are the same with a wide range of events happening across the club.


You will be assisting the daily operations of our Clubhouse F&B outlets. You must have strong management skills working alongside the restaurant and bar management team and other team members. A passion for delivering the highest level of service, consistently exceeding the expectation of our members. An ability and desire to grow and develop our existing menus.

Key Areas of Activity

  • Act with integrity and honesty, and in line with Club values.
  • Role model Member-focused behaviors.
  • Lead the team to have a shared understanding and vision of an exceptional Member experience.
  • Create a welcoming environment, with a personalized service that connects with our Members.
  • Recognize and reinforce Member led behaviors.
  • Create a culture where Member feedback is seen as positive and an opportunity for continuous improvement.
  • Lead the team to provide an individual experience through effective hospitality gestures, that exceed the Member's expectations.

Operations

  • Actively coach your team to maximise performance. Setting expectations and holding Supervisory team accountable for demonstrating the desired behaviours.
  • Jointly accountable for the execution of the Food & Beverage business plan.
  • Working alongside the outlet manager to train and develop staff in, in-house standards, industry standards, and job specific education and coaching.
  • Along with the Outlet manager, actively monitor and review service & operational standards. Manage deviation and encourage continuous improvement.
  • Actively promotes a commitment to Excellence in the service provided to our members.
  • Maximises the interaction at all levels with Members to ensure they feel valued and engaged with the business, upselling the usage of the food and beverage areas. Taking the opportunity to listen to their feedback and their needs so that we can meet and exceed the expectations of our members.
  • To handle and respond to Members' comments where appropriate and to always ensure guest satisfaction.
  • To be aware of current market trends and proactively look to improve and implement ideas for improved food and beverage service delivery.
  • Ensure that the daily reports are completed, include all relevant information, and are copied to the Food & Beverage Manager, Assistant F&B Manager, Restaurant & Bar Manager, and other Assistant managers.
  • Ensure that all checklists are completed and uploaded in a timely manner. Where required notify the correct department if corrections / support is required to meet the set standards.
  • Ensure that all services in these areas are ready for operation at the specified time, and on leaving of the Outlet Manager you take the lead and ownership of the department.
  • Constant overview of the daily operation to include, but not limited to, cleanliness, food, and beverage product, service delivery, clearing tables, and sufficient mise-en-place.
  • To support the Head of Events & F&B Manager in planning and executing events, including but not limited to, the Annual Club Life Events Calendar, as well as corporate, private, internal and golf events for Members and their guests.
  • Ensure all rooms are set up according to the details specified on the BEO/ Function Sheet and to the WW Standard.
  • Meeting and greeting function organisers and ensuring all details for the function are correct.
  • To communicate with all relevant departments any changes made by the function organiser.

Benefits


• Company Bonus Scheme
• Company Pension Scheme with Standard Life
• Enhanced Company Sick Pay, Maternity and Paternity
• Employee meals provided
• Corporate Gym and Spa Membership at the Berystede Hotel
• Birthday leave – 1-day paid time off
• Our exclusive Employee Engagement platform offers discounts at over 800 retailers, well-being centre, and much more.
• Comprehensive online courses and apprenticeships available
• Cash Plan with WPA
• Reward & Recognition schemes
• Cycle to Work Scheme
• Use of Golf and Tennis Facilities
• 20% discount in the Spa
• Company social events
• On-site parking available


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