Client Service Executive

3 weeks ago

Edinburgh, Edinburgh, United Kingdom worldline Full time
CLIENT SERVICE EXECUTIVE

Location: Scotland, Dalgety Bay Office

This is Worldline

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

At Worldline, our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. If you are a skilled Client Service Executive, then get ready to join our company.

We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We would like to welcome an organized, innovative and process driven colleague to our team.

Day-to-Day Responsibilities​

  • Act as a point of contact for designated customers in relation to order management, progress and status reports, timescale communications and billing
  • Attend conference calls and meetings with Sales and customers where required. Time to time you may be expected to drive them without the support of a Sale Manager.
  • You provide proactive communication to customers in a timely manner, setting and managing expectations and following through actions to completion
  • You manage your own customer portfolio. Responsible for the billing accuracies of each customer. Highlighting any risks to account managers that affects revenue recognition.
  • You manage the processing of customer purchase orders, ensuring that appropriate timescales are adhered to, and customer expectations are met.
  • You work closely with the Demand Manager and Supply Chain team to ensure stock levels are maintained as required by the customer.
  • You review and distribute customer reports, backup data and other supporting documents.
  • You work closely with other departments to ensure that SLAs are met
  • You work closely with the Account Manger to assist in ensuring the teams committed revenue numbers are achieved
  • You may be asked to complete other tasks that may be reasonably requested.

This list is not exhaustive, the job holder may be required to carry out other duties as required to fulfil the role.

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what's next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

  • Excellent communication (written and verbal), listening and interpersonal skills
  • Proactive, tackle problem solving queries, investigate and communicate effectively back to internal/external customers.
  • Energetic personality with a positive approach and eagerness to develop his/her knowledge and skills.
  • Flexible, able to work in a dynamic, fast past and changing environment
  • A strong team player with a positive attitude
  • Ability to work on own with limited supervision
  • Good time management and organisational skills
  • Ability to work well under pressure in a fast pace environment
  • Minimum of 2 years' experience in a similar role (Sales Administration or Support)
  • Good understanding of a ERP systems, preferably SAP
  • Excellent IT skills including all Microsoft office packages. Excel is a must.

Perks & Benefits

At Worldline you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

  • Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
  • Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
  • Have 30 days holiday + 4 bank holidays
  • Have employee private medical cover, access to a virtual GP service
  • Access to discounts and cash backs on shopping *
  • Purchase a range of flexible benefits through salary sacrifice
  • Have a Life assurance – 1 x salary if not in a pension scheme, 4 x salary if joins the pension scheme
  • Have Pension – the company will match contributions up to 10%

Shape the evolution.

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

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