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Client Executive

4 months ago

Edinburgh, Edinburgh, United Kingdom Marsh & McLennan Companies, Inc. Full time
Are you a natural at building relationships? Do you thrive on customer satisfaction?

Are you tenacious, interested in sport, and get a buzz from working in a busy environment?

If you answered yes, we have the perfect role for you

We have a fantastic opportunity to join our team within Marsh Sport as a Client Executive, this is the perfect role for an individual with ambitions to build a career in an exciting team.

We are looking for an experienced Client Executive to join the team where you will deal with a wide range of Sports clients including but not limited to professional football clubs, associations and governing bodies as well as golf and cricket clubs.

There may also be opportunity to work with some of our media and entertainment clients.

You will be joining a team of insurance professionals and will be dealing with new business and renewals as well as supporting other team members.

Marsh Sport is a specialist division of Marsh Ltd with dedicated teams across the UK offering insurance broking and risk management advice to the world of sport, entertainment and leisure.

What can you expect?

The successful candidate will predominantly be working closely with our Sport clients to manage their service requirements, insurance needs and insurer relationships. You will build and maintain strong relationships with your clients and colleagues to ensure the delivery of first-class service and broking results. You will manage projects, work independently, help teammates thrive and collaborate with stakeholders across the company.

Client satisfaction is a key priority in this role, we are looking for a strong relationship builder, whose technical abilities consistently aid the retention of our clients.

You will ensure all instructions and requirements are handled promptly and accurately and maintain communication and understanding through accurate reports and summaries.

What you will be rewarded with?

We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis

Competitive Benefits Package including: 27 days annual leave, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more

Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary

We will rely on you to:
Manage a portfolio of clientsDevelop an understanding of the clients' business strategic priorities, risk strategies and risk management needs and provide advice accordingly.Execute renewal/placement strategies, manage broking and client service in accordance with client instructions.Assist in presentations to prospective clients and the development of innovative solutions to gain new clients and projects.Receive, negotiate, and evaluate quotes from insurers to deliver the best options to clients.Build and maintain relationships with client and be the primary point of contact for day-to-day service needs.Work closely with your colleagues to manage delivery of excellent client service.Keep abreast of changing market conditions and contribute to the firm's body of knowledge within this specialist industry through active internal communication.
What you need to have:
Experience in the insurance industryStrong communication skillsExcellent negotiation and influencing skills.Ability to work in a fast-paced environment to tight client deadlines.Strong analytical and problem-solving skills.Excellent organisational skills with the ability to manage multiple enquiries simultaneously.Fully Competent in Microsoft Office Products (Word, Excel, PowerPoint, Outlook).
What makes you stand out:
ACII/fully qualified (or equivalent)A passion and interest in sportsPrevious experience within insurance salesQuality driven, resilient, good interpersonal and communication skillsTrack record of developing business
About Marsh

Marsh is the world's leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin colour, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one "anchor day" per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.