Client Service Specialist
7 days ago
- Job description
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential.
Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Global Liquidity and Cash Management is made up of almost 10,000 people, across more than 60 countries.The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and cost effectively with dedicated in country and regional support.
Our expertise in this area is repeatedly recognised by the industry's most prominent publications and associations with numerous global, regional and country awards.
As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package.
This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
We are currently seeking an experienced individual to join this team in the role of Client Service Specialist.
Senior Implementation Consultant role is based within the Global Liquidity and Cash Management (GLCM) Implementation Team, whose purpose is to on-board and implement the suite of GLCM Products and Services to Commercial Banking (CMB) clients.
This role is based in Edinburgh
In this role, you will:
- Project manage implementation of GLCM solutions for Corporate, FIG and NBFI clients, working closely with key internal stakeholders (e.g. KYC, Coverage, Sales, Service, Product, Operations). Depending on level of experience, the jobholder will carry out the project management for a number of projects concurrently
- Drive progress and timelines of projects to achieve optimal 'time to revenue' for the bank and to meet client expectations from a delivery standpoint
- Engage with and build close working relationships with European and global colleagues in order to facilitate a seamless implementation process
- Manage work streams and resources across the business units. Develop and maintain a good working relationship with client contacts and third parties is therefore a key component of the role as is management of project stakeholders
- Be up to date with product, market and technical developments in order to implement the most appropriate customer solution
To be successful in this role you should meet the following requirements:
- Good inter-personal and influencing skills
- Ability to work with mínimal supervision but ensuring strict oversight of project milestones and risks / issues (including using escalation channels as appropriate)
- Both spoken and written communication skills with experience of adapting your style and approach to the audience and message to be delivered
- Proven organisational skills, successfully managing numerous competing tasks at the same time, while ensuring consistent delivery
- Experience of building effective customer relationships which create customer advocacy
- Experience of making timely and rational decisions, based on relevant information and experience
- Availability to undertake the travel required for this role, i.e. some domestic and overseas travel
- Past working experience in a relevant role, i.e. 'Implementation/Project Manager' is desirable but not essential
- Relevant product knowledge including GLCM products and services is desirable but not essential
- Experience of using relevant software packages, i.e. Excel, Word, Powerpoint is essential
- Role relevant qualifications, i.e. CertICM, Prince2 is desirable but not essential
- Experience working in relevant environment/s, i.e. Global Liquidity and Cash Management, Global Banking and Markets is desirable but not essential
-
Client Service Specialist
1 week ago
Edinburgh, Edinburgh, United Kingdom JPMorgan Chase Bank, N.A. Full timeA Private Banking Client Service Specialist (CSS) is the primary contact for all service related needs of a Private Banking client. A CSS works with bankers, investors, various product specialists, mid-office and operations teams to deliver a seamless and integrated experience to our clients across all Private Banking productsEach CSS is regionally aligned...
-
Edinburgh, Edinburgh, United Kingdom JPMorgan Chase Bank, N.A. Full timeThe Private Banking Online Client Service Specialist is the primary point of contact for all online related needs of our Private Banking clients, advisors and client service specialists. He/she is responsible for assisting high/ultra-high net worth clients with all aspects of the online experience and for the development and delivery of digital training to...
-
Private Bank, Client Service Specialist
1 week ago
Edinburgh, Edinburgh, United Kingdom JPMorgan Chase Bank, N.A. Full timeWe are actively looking for driven individuals who are collaborative, engaging and motivated to provide a first-class experience to clients. If you are a detail-oriented natural communicator with a passion for high quality service, the Client Service team may be the one for you.Job Summary:Each Client Service Specialist (CSS) is regionally aligned to bankers...
-
Client Specialist
7 days ago
Edinburgh, Edinburgh, United Kingdom McEwan Fraser Legal Full timeAbout McEwan Fraser LegalMcEwan Fraser Legal, an award-winning Solicitor and Estate Agency, is a dynamic, modern company. With an array of respected industry awards under our belt, including Residential Property Team of the Year for the past two years and Employer of the Year at the 2017 Scott + Co Legal Awards, we are highly innovative and known for our...
-
Sharepoint Specialist
1 week ago
Edinburgh, Edinburgh, United Kingdom Hays Specialist Recruitment Limited Full timeSharePoint Specialist Job | up to £40k | Edinburgh | Amazing Pension & Benefits | 2 year FTCYour new companyThis organisation plays a key part in exploring and maintaining the heritage of Scotland. They welcome thousands of visitors across several sites in Edinburgh and aim to provide an world-class service across the board.This is an exciting period of...
-
Customer Service Specialist
7 days ago
Edinburgh, Edinburgh, United Kingdom Search Consultancy Full timeCustomer Service SpecialistOur client based in the City Centre of Edinburgh who are one of the UK's leading and largest wealth management firms in the UK are looking to add a Customer Service Specialist to there Digital Channels Customer Service Team.Our client offer award-winning personalised wealth management services that meet the varied needs of over...
-
Senior Marine Consultant
2 days ago
Edinburgh, Edinburgh, United Kingdom Client Full timeSenior Marine Consultant Hybrid - Edinburgh Salary DOE + Hybrid Working + Bonus Do you come from a Marine Consultancy or subsea analysis background whilst looking for a hybrid role to shape a safe and sustainable future?This established and rapidly growing offshore consultancy has massive plans in place to expand over the coming years, supported by its...
-
Client Service Manager Vacancies
1 week ago
Edinburgh, Edinburgh, United Kingdom Baillie Gifford & Co Full time0 seconds of 1 minute, 13 seconds Volume 90% Why change job, when you can change career? Whatever your background, if you are great at building relationships, then you could become a Client Manager at Baillie Gifford. Financial services experience isn't necessary, however we are looking for genuine curiosity about the world around you and for you to...
-
Client Services Administrator
7 days ago
Edinburgh, Edinburgh, United Kingdom Montpellier Resourcing Full timeHybrid working available£ EXCELLENT plus bonus and benefitsA boutique Investment House based in Edinburgh is looking to hire a Client Services Administrator to join their Investment Management team. You will be responsible for ensuring that all work agreed with the clients is delivered and accounted for, as youwill work to guarantee that every client is...
-
Client Service Executive
7 days ago
Edinburgh, Edinburgh, United Kingdom Meraki Full timeMeraki Talent are currently looking to recruit an experienced Private Client Assistant/Administrator within a leading investment management business. This specific role will suit an individual who is eager to progress within the financial services space whilst forming strong relationships with clients and working alongside key business stakeholders.Key...
-
Client Services Adviser
7 days ago
Edinburgh, Edinburgh, United Kingdom Search Consultancy Full timeClient Services AdviserOur client who is a UK Investment management company are looking to add a Client Services Consultant to there digital channels team due to growth of the business on a full time permanent basis.Working Hours - Monday to Friday - 7 hours per day between 07:30am - 17:00pmSalary - £24,000 DOELocation - City Centre of EdinburghHybrid...
-
Client Service Advisor
7 days ago
Edinburgh, Edinburgh, United Kingdom Aon Corporation Full timePosting Description:Client Service Advisor - Commercial Insurance - (Glasgow or Edinburgh, UK)We're HiringDo you thrive in a fast-paced environment?Do you want to explore innovative risk solutions and support businesses across various sectors in the UK and wider?Aon Glasgow are hiringThis role is a hybrid role, it could be based in Glasgow or Edinburgh and...
-
Client Services Administrator
7 days ago
Edinburgh, Edinburgh, United Kingdom Search Consultancy Full timeJob title: Client Services Consultant; Administration DeskReporting to: Digital Administration ManagerLocation: EdinburghCore hours: 7 hours / day ranging between 7.30am and 5.00pmSalary: Up to £24kJob Purpose:The role will suit an individual who likes variety, maintains a high degree of accuracy and excellent attention to detail, is able to rise to...
-
Client Service Executive
1 week ago
Edinburgh, Edinburgh, United Kingdom Meraki Full timeJob purposeTo coordinate and ensure that excellent service promised to each client is provided in the local office working as part of the client team. Ensuring that all work agreed with a client is delivered and accounted for correctly.Key accountabilities To proactively engage with clients to help them get up to date with matters in hand To remind FPs and...
-
Qualified Dental Nurse
1 week ago
Edinburgh, Edinburgh, United Kingdom Stafffinders' Client Full timeWe are working with a thriving dental practice based in the heart of Edinburgh, seeking a dedicated and professional Qualified Dental Nurse to join their team. The ideal candidate will have excellent clinical and interpersonal skills, a friendly and welcoming manner, and strong teamwork abilities. Responsibilities in your new role as a Qualified Dental...
-
Client Services Consultant
7 days ago
Edinburgh, Edinburgh, United Kingdom Magnit Full timeAbout the RoleClient Services Consultant (CSC) is responsible for the efficient delivery of Magnit's services to our clients. This position will work closely with vendors (panel suppliers), client hiring managers and cross-functional teams, utilizing the VMS tool to ensure smooth service delivery.What You Will Do CSC is responsible for the daytoday delivery...
-
Client Services Administrator
1 month ago
Edinburgh, Edinburgh, United Kingdom Nuffield Health Full timeEdinburgh | Corporate Fitness & Wellbeing | Permanent | Full timeUp to £25,480.00 per annum depending on experience40 hours per week We are looking for a Client Services Team member to work at one of our high profile sites in Nuffield Health Gogarburn. The team member will warmly meet and greet all our visitors, ensuring the smooth running of the reception...
-
Client Services Administrator
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Nuffield Health Full timeEdinburgh | Corporate Fitness & Wellbeing | Permanent | Full timeUp to £25,480.00 per annum depending on experience40 hours per week We are looking for a Client Services Team member to work at one of our high profile sites in Nuffield Health Gogarburn. The team member will warmly meet and greet all our visitors, ensuring the smooth running of the reception...
-
Client Services Consultant
7 days ago
Edinburgh, Edinburgh, United Kingdom Magnit Full timeWho We AreMagnit is the evolution of work.Serving hundreds of the world's most recognizable brands for the past 30+ years, Magnit offers the industry's first holistic platform for the modern workforce. Magnit's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients'...
-
Client Services Assistant
1 week ago
Edinburgh, Edinburgh, United Kingdom Seven Investment Management Full timeAbout The Role:PurposeResponsibilities Processing letters of authority and obtaining the relevant information from external providers to assist the Paraplanners in writing initial suitability reports Setting up online access for new and existing clients and assisting with all queries in relation to the My7IM portal Setting up all payments for ISAs, SIPPs,...