Client Services Consultant

1 week ago

Edinburgh, Edinburgh, United Kingdom Magnit Full time
Who We Are

Magnit is the evolution of work.


Serving hundreds of the world's most recognizable brands for the past 30+ years, Magnit offers the industry's first holistic platform for the modern workforce.

Magnit's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients' success.

It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization's contingent workforce management, talent strategy and broader organization goals.

At Magnit, you'll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe.

About the Role

Client Services Consultant (CSC) is responsible for the efficient delivery of Magnit's services to our clients.

This position will work closely with vendors (panel suppliers), client hiring managers and cross-functional teams, utilizing WAND as the VMS to ensure smooth service delivery.

What You Will Do

  • CSC is responsible for the day-to-day delivery of Magnit's products/servicesn
  • The CSC must maintain quality client service and day to day operations with a focus on meeting contractual deliverables and ensuring an effective and proactive communication with internal/external stakeholdersn
  • The CSC scope of responsibilities covers multiple business verticals (professional, IT, payroll, etc.) over multiple EMEA countries (our client is a large multinational with a global footprint)n
  • Implement new processes or enhance current processes to strengthen efficienciesn
  • Embrace a continuous improvement and consultative approach to continually add value to our community of hiring managers for an optimal customer experiencen
  • Maintain an updated SOP "Standard Operating Procedures" for day-to-day procedures so that operations functions efficiently

For Staffing requirements:

  • Facilitate the fulfillment of temporary requisitions through WAND system and efficiently manage the relationship/interaction of staffing suppliers and hiring managersn
  • Proactively meet with hiring managers to qualify requisitions and convey relevant information to approved suppliers to empower them for successn
  • Anticipate, resolve and follow- through, in a timely manner, all issues related to the worker, manager and staffing supplier

For Payroll requirements:

  • Ensure required screenings and pre-employment checks take place in line with client requirements, conduct orientation for all new workers; maintain accurate and complete WAND recordsn
  • Handle critical Employee Relations issues, requesting support and guidance as requiredn
  • Anticipate, resolve and follow-through, in a timely manner, all issues related to the workern
  • Escalate to your direct leadership any serious issues that may jeopardize Magnit's position with the client or staffing supplier, or issues that require the involvement of senior Magnit resources.
What You Will Need

  • 3+ years of experience working in a relevant area such as staffing industry operations, MSP or an internal HR/recruiting positionn
  • A customer-oriented, self-motivated critical thinker with a "Can-Do" attituden
  • Strong communication skills (verbal and written) with the ability to connect effectively across all layers of the organization in both a face to face and remote working environmentn
  • Fluent in English and ideally in another European language (German, French, Spanish, Italian) at a professional business leveln
  • Bachelor's degree in a relevant field (HR will be a plus)
What Magnit will Offer You


At Magnit, you'll be joining an innovative, high-growth environment and can quickly make an impact to help transform the largest companies in the world.

You'll work with passionate colleagues who collaborate and deliver. Magnit offers all employees the opportunity for growth and development, and we want individuals to fulfill their potential and blaze their own trails Magnit will offer you a competitive benefits package, including a great PTO package, medical, dental, and vision coverage, retirement planning, as well as discounts and perks for tickets, travel, merchandise and more Magnit encourages employees to participate in giving back, and we will match employee contributions to favorite charities and support corporate volunteering hours to make a difference in your community

If this role isn't for you


Stay in touch, we will let you know when we have new positions on the team.nTo see a complete list of our open career opportunities please visit do our best work we need different viewpoints.

Therefore, we celebrate diversity and embrace inclusion.


As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills.

We strive to ensure that we maintain a positive and enriching work environment for all.

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