Client Success Executive
1 week ago
Client Success Executive at SmartPA Global Ltd, based in Edinburgh.
Looking for an engaging and rewarding role within an advancing, supportive, lively organisation? Come and join our ever-growing team at SmartPA where you will be providing first-class customer service to an eclectic range of clients - from corporates to one-man bands, your mind will be positively stimulated
If you are experienced and skilled at building excellent client experiences, we want to hear from you Do you have the personality, positivity and passion to support and nurture our clients to ensure the very best quality of service? SmartPA are leading the way towards a new working world, providing invaluable virtual support to all areas of business.
Founded in 2008, we are ahead of the curve, expanding globally with recently opened offices in Malaysia and South Africa.
As a result, SmartPA are building a team of passionate and business-minded individuals who thrive in a fast-paced, dynamic and (most importantly) fun environment.
Our people and culture drive our success. At SmartPA we are committed to fast growth, passionate about people, and absolutely embracing of challenge and change.Hard work is celebrated (often with a glass of bubbly on a Friday), so come join us at our Edinburgh HQ team to see what it's all about.
Job Overview:
- The Client Success Executive has a proven track record for building excellent client experiences.
- You will be talking to clients most days, to understand their feedback, needs and expectations.
- Support the Client Success Manager with taking data and trends to the product development, and sales and marketing teams to review.
- You will work collaboratively with various departments, including service design, sales, marketing, and the SmartPA Training academy to drive client improvements.
- You will be assisting with the NPS programme, client surveys, Trustpilot reviews and supporting the organisation's lifetime value customer goal.
- You will be the first point of escalation for our international client base and will manage any potential or occurred client issues, looking at root cause analysis to ensure repeat incidents don't occur.
- You will be experienced in a customerfacing role and have some a background in administration.
Ideal person:
- Proactive, resilient and have excellent written and verbal communication skills with a clientcentric mindset
- High level of emotional intelligence
- Tech savvy and enjoy working with data
- Solutionfocused
- Proven track record of building outstanding client experiences
- Experience of working in a client experience setting
Benefits:
- Competitive salary
- Highly desirable office location
- Positive, friendly, fun working environment
- Forwardthinking, growth culture
- Being part of an expanding, highachieving global business
Bring what you've got to the table, don't hold back No two days are the same at SmartPA, and you will certainly not be bored.
Job Types:
Full-time, Permanent
Benefits:
- Company events
- Sick pay
- Wellness programme
Schedule:
- Monday to Friday
Work Location:
One location
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