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Customer Experience Host

4 months ago

Mildenhall, Suffolk, United Kingdom AAFES Full time

Responsible for multiple self-checkout registers while driving outstanding customer experience through proactive and customer focused actions and exceptional service. May assist with regular checkout stations as needed.

Vacancy Number

H-

Employment Category

Regular Part Time

Job Code

5100PB1-05 Customer Experience Host

Grade

1

Job Tier

0

Career Area

Retail Operations

Supervisor

No

Job Qualifications

Completion of high school or the equivalent, retail experience, demonstrated willingness and potential for additional responsibility.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Additional Qualifications/Requirements

IDEAL APPLICANT WILL HAVE FLEXIBLE AVAILABILITY TO WORK ROTATING SHIFT MON-FRI INCLUDES WEEKENDS AND HOLIDAYS.SCHEDULING WILL BE DISCUSSED DURING THE INTERVIEW

Salary Minimum

$15.00

Salary Maximum

$16.77

Facility Name

MILDENHALL BX

Major Duties

Provides high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience. May assist customers with product selection.

Assists with and/or operates a cash register, self-checkout cash register, or other sales related equipment to enter new accounts, conduct sales, refunds or similar transactions (e.g., voids, price overrides, and knowledge of error codes). Verifies and accepts multiple tenders for payment and makes change with accuracy and zero variance tolerance. May troubleshoot basic issues as needed.

Actively communicates/promotes the benefits of the branded credit card, exchange protection plan and other corporate programs to customers to drive sales growth and increase customer brand loyalty.

Reports complaints, shrink issues, and problems with products, services, and work areas.

Assures compliance with fire, safety, sanitation and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Practices loss prevention procedures and alerts security and management of potential problems that may involve fraud, waste, and abuse.

Performs other duties as assigned.

Number of Positions Remaining

1

Job Expires

22-May-2024