Student Engagement Manager

1 month ago

Plymouth, Plymouth, United Kingdom Chartwells - Universities Full time
Student Engagement Manager - Plymouth

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:Exclusive travel discounts with TUI, Expedia, and many moreSave money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many moreQuick access for you and your immediate family to a Digital GP, and wider healthcare benefitsUp to 44% off cinema tickets to enjoy your favourite blockbusterRegular emails filled with the best discounts and savings availableReceive cash rewards every time you spend and use them on a wide range of brandsUn-wind with us with free wellness, mindfulness and exercise classesYou can share all discounts and offers with your friends and familiesContributory pension schemeGrow your career with our Career Pathways and MyLearning programmes
Development of a tailored contract marketing plan, meeting the needs of the student base/student groups of the institution, which will include the planning and execution of A plan to drive participation and growth of the key categories, including programme of activity and promotions, liaising with students and customers to gain insights Delivery of food concepts/pop ups (Centrally developed and 3rd party high street pop ups) to maximise participation, spend and satisfaction Activity to maximise opportunity of events & key dates, University-specific events including Freshers, Open days, Applicant days and graduation Develop and implement a communication and engagement strategy to support the marketing plan to inform, promote, communicate and continuously engage with the student and staff population, which will include the planning and delivery of; Social media and digital communication Feedback mechanics, forums and focus groups Core menu and hospitality launch events Student and staff satisfaction surveys Student Union & society relationship development, including post graduate, international students, and internships Monthly reporting to client on Marketing initiatives within the period. Develop and adopt measurement models to benchmark and monitor the success of all activity in the marketing plan, looking at specific KPI's around sales, average transaction value, participation satisfaction, and follow up feedback, measure ROI from the engagement activities and report results on a quarterly basis to client and Site Director.More about the role: Leadership behaviours:Can Do - Finds new/quicker ways of meeting goals, shows conviction in own judgement and decisions and responds quickly under pressureShare Success - Delegates tasks to develop othersPassion for Quality - Takes personal responsibility for correcting customer service problems, consistently sets demanding performance expectations and sets priorities to maximise benefitsWin through Teamwork - Pursues friendly relationships with colleagues, shares own knowledge and insight and displays a high level of energy and commitment to the organisationEmbrace Diversity - Listens to others and values their contributions, receptive to new and builds on ideas and acts in ethical and socially responsible manner.Takes Responsibility - Uses the right influencing techniques to gain the necessary commitment and support from others, both internally and externally High numeric and analytical skillsExcellent verbal and written communication skillsUse of all social media channels to aid communicationsAbility to analyse and evaluate informationDemonstrates Compass values and recognition principlesKnowledge of process and planning tools designed to deliver consistent result to expectations including i-Design and social apps e.g. CanvaCommercially focussed with ability to measure impact and resultsApproach to analysis of work problems and opportunities that allows commercially sound judgements to be made on timeAbility to quickly gain credibility with key stakeholder groups An approach to negotiating and building co-operation that supports organisational goalsWho you are: Our ideal Manager will: Previous experience in contract cateringExperience of leading and managing teams to deliver resultsTrack record of growing sales and retaining businessExcellent written and oral communication skillsStrong leadership with the ability to motivate and engage teamsAbility to liaise with colleagues, customers and clients at all levelsQuality and process driven with particular focus on delivering resultsCompliant with Company policies and procedures in line with client agreementsIT Literate (MS Office, Email)Part of Compass Group UK&I, Chartwells is the leading provider of catering and support services to the education sector. For over a quarter of a century Chartwells has been focusing on helping those in education to build strong bodies, sharp minds and lead long healthy lives. Every week, Chartwells serves millions of nutritious and delicious meals to pupils and students in primary and secondary schools, academies, independent schools, colleges and universities across the UK.Job Reference: com/1107/ / /BUCompass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength

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