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![Royal Lancaster London Hotel](https://media.trabajo.org/img/noimg.jpg)
Receptionist - London
1 month ago
Join the team that Always Cares
Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Receptionist (Guest Service Agent) at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.
Some of our fabulous benefits you will enjoy as a Receptionist (Guest Service Agent) are:
Salary: 24,960 + service charge
Pension scheme with company contributions50% discount in all our restaurants and Spa's across our propertiesTeam member and Friends & Family rates across our propertiesExtensive discounts on our benefits platformAccess to private medical insuranceSupport through development plans, apprenticeships and world-class management development programmes including educational sponsorship to be the best you can beInterest free season ticket loanEmployee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeingBike to work schemeRecommend a Friend incentiveComplimentary laundryFree meals on dutyOpportunity to join our taskforces to contribute to the business focuses, community and environmentEmployee recognition schemes and Social Committee events including gala dinners and much more We are currently looking for a passionate Receptionist (Guest Service Agent), to join our Front Office team on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.As a Receptionist (Guest Service Agent), your main duties and expectations for the role will include: To provide a friendly and efficient welcome using guest names and information provided by a property management system Use various computer systems Up-sell room types at every available opportunity to achieve the departmental up-selling goal To be fully aware of all VIP's, care guests, and long stay guests arriving, residing or departing the hotel on any given day To promote the services in the Hotel and actively sell food and beverage outlets Strictly adhere to the departmental service standards You will be required to work 40hours per week, on a shift rota.
We are ... Best Employer for 2021 at Springboard's Excellence Awards One of the happiest hotels in London Earth Check Silver Certified rosettes Hoteliers' Charter Approved Preferred Hotels & Resorts member We are more concerned with what's in the glass, not whether its' half full or empty, so if you feel this Receptionist (Guest Service Agent) role is for you, come and pour some happiness into yours by joining our award winning family todayAll applicants must be legally eligible to work in the UK