NCG Load Control Officer

2 months ago

Derby, Derby, United Kingdom DHL Aviation (UK) Limited Full time

What makes DHL great?Our People We know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Distinguished as No. 1 World's Best WorkplaceTM by Great Place to Work and Fortune Magazine.

Start YOUR career with DHL today...

Hours: Friday - Monday: 19:00 - 05:30 (weekends)

Location: DHL Aviation at East Midlands Airport

Grade: N

Department: NCG

DHL is the most international company in the world with a global network in over 220 countries and territories across the globe, and a workforce exceeding 500,000 employees serving 2.8 million customers worldwide. We pride ourselves on our inclusive and diverse workforce, as demonstrated through our initiatives such as DHL4All.

As DHL continues to grow, we've an excellent variety of employee benefits available These include:

  • Competitive salary, including unsociable hours shift allowance
  • Annual bonus up to 5% (depending on company performance)
  • Free onsite parking
  • My DHL Rewards (discount, saving, cash back at over 3000 retailers)
  • Pension Scheme with up to 6% company contribution
  • DHL Share Purchase Plan (after 3 months)
  • Private Medical Scheme (after 12 months)
  • Access to Occupational Health
  • Enhanced Maternity pay (after 12 months)
  • Cycle to Work scheme
  • CIS Induction – a week's all expenses paid induction to our Company Values
  • HealthyMinds – Employee Assistance Programme

The Network Operations Control Officer is responsible for the Load Control function with a high level of focus on safety, on time departure, maximum capacity utilisation, fuel optimisation and extra load device (ELD) loading to ensure the efficient operation of the EU and Intercontinental air network. In this role you will also be responsible for the management of inbound/outbound data transmissions, crew liaison/fuel coordination and flight watch functions.

Load Control:

  • Plan available ULDs in line with Global Airside Safety Manual (GSAM) requirements.
  • Optimise load planning in order to achieve density and fuel optimisation targets. Coordinate on time build-up of ULDs by the reloads in order to maximise uplift and contribute to on time departure performance.
  • Ensure ELDs are loaded in line with daily loading instructions received by EU/EMA ULD Control.

Crew Liaison/Fuel Coordination:

  • Provide a courteous and professional service to airline crews and jump seat passengers. Coordinate safe/priority fuelling of aircraft on ground with third party vendor.

Flight Watch:

  • Monitor the arrival/departure times of all air movements and capture delay codes that reflect the scenario on the ground.
  • Capture NSI checkpoints for all departure/arrival delays >30 minutes.
  • Provide clear and concise details of reported delays for publication to the wider network.

Network Planning Group:

  • Daily execution of plans published by NPG and feedback any issues/discrepancies.
  • Acknowledgement and implementation of Network Routing Updates (NRU).
  • Report on performance at flight level.

EU Real Time Capacity Management:

  • Collaborate to ferry material in to/out of EMA in order to maximise available air capacity.
  • Contribute to daily reporting of material on hold.
  • Seek approval for additional ULDs above allocation early.

Air Capacity Sales:

  • Ensure guaranteed ACS product is uplifted as per commitment to customer.
  • Ensure voids are filled with ACS material on hand.
  • Generate additional revenue through creation of commercial opportunities for guaranteed product sales.

Management:

  • Requests will be made by the capacity Control Officer to action any reasonable request however any issues are to be escalated to the Supervisor/Manager for resolution.

You'll bring to this role:

  • Mass & Balance Trained, Aerologic/Advanced ULD Trained (preferred - expectation to complete if role successfully attained).
  • Strong AHS/BRUHUB4/RUM/NMIV/SABLE knowledge.
  • Ability to use MS Office Applications - Outlook Word, Excel, Visio, PowerPoint (Basic/Intermediate)
  • Experience in EMA HUB. Previous experience in the Sort/Ramp/NOC Operation is desirable.

Applications:To apply for the position, please submit your CV detailing your full and complete 5 year history including employment, education and any gaps of unemployment longer than 28 days. Please note, if you are an internal applicant you are required to let your manager/supervisor know that you are applying for a new position.

Closing date: 31st July

Our recruitment process at DHL Aviation

From a candidate who has identified an exciting opportunity to join us and make a real difference, to becoming an established team member connecting people and improving lives, we want to ensure your journey is as smooth and enjoyable as possible. We ask competency-based interview questions to keep our recruitment processes fair and consistent, so please be ready to share your experiences and achievements with us We also understand recruitment is a two-way process, so we'd ask that you share any feedback and ask questions along the way to ensure we are the right fit for you.

Next steps:Once you have applied for a role, an email confirmation will be sent to you to let you know we have received your application. A member of our HR Recruitment team will then be in touch with the outcome of your application, which may include a short pre-screening conversation. If you have any queries regarding the recruitment process or for more information on our roles, please contact us

Please note:Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants to provide a full 5 year employment history. In addition to this, we are required to carry out a Criminal Record check.

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