Patient Support Programmes Partner

1 month ago

Slough, Slough, United Kingdom UCB Full time

Make your mark for patients

We are looking for a Patient Support Programmes Partner to join us in our UK & Ireland Immunology team, field based covering the North of the UK & Ireland

About the role

Patient Experience is a critical strategic lever as patients are demanding more from their healthcare experience & want their care virtually at their own convenience. Providing the best individual experience to patients will mean delivering services and solutions at key stages of the patient journey which are driven by their needs. All solutions need to be data led capturing the outcomes that matter the most to the patient and the NHS and has become a critical component of the medicines value proposition.

As a result, optimising the Patient Experience of our medicines and services will play a fundamental role in realising our British Isles and Ireland patient value ambition through increasing integration within healthcare ecosystems and delivering meaningful patient outcomes.

Who you'll work with

You will report into the Patient Experience Lead for UK & Ireland

What you'll do

  • To take the lead in removing any local barriers to the onboarding and uptake of patients to the enhanced nurse patient support programmes for immunology products
  • Within the territory geography, to partner with the UCB field force and homecare provider Business Development Managers to ensure that the service benefits are articulated consistently across the teams and that local examples of the positive impact of the patient support programmes are actively shared with key external stakeholders on a continuous basis.
  • To proactively identify opportunities for joint working partnerships in dermatology and rheumatology; to develop and execute service redesign and new innovative patient solutions to enhance the patient support programmes blueprint design; to demonstrate continuous differentiation; and, to maximise the value of these programs to patients and customers.
  • As part of the broader Patient Experience Team, proactively bring new ideas and initiatives to accelerate and optimise the delivery of the 3-5-year strategic plan.

Interested? For this position you'll need the following education, experience and skills:

  • Bachelor's degree required
  • Experience & knowledge of Immunology area
  • Evidence of competent & enthusiastic teamwork
  • Demonstrates national and local NHS / Irish Health System knowledge
  • Demonstrates detailed product / competitor knowledge

Are you ready to 'go beyond' to create value and make your mark for patients? If this sounds like you, then we would love to hear from you

About us
UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are around 8,500 people in all four corners of the globe, inspired by patients and driven by science.

Why work with us?
At UCB, we don't just complete tasks, we create value. We aren't afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected, and has equitable opportunities to do their best work. We 'go beyond' to create value for our patients, and always with a human focus, whether that's on our patients, our employees, or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential.

UCB and its subsidiaries encourage diversity and inclusion in the workplace; we are an Equal Opportunity Employer. We do not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity.

Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on on EMEA- Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.

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