Service Manager

2 months ago

Canary Wharf, Greater London, United Kingdom Adecco Full time

Service Manager (Domestic Violence) -

Summary:

Are you passionate about making a difference in the lives of individuals facing domestic abuse? Our client, a leading Charity in the Tower Hamlets & Hackney area, is seeking a dedicated and motivated Service Manager to join their team on a fixed-term contract.

As a Service Manager, you will be responsible for leading a dynamic team and ensuring the provision of a safe, empowering, and co-produced approach to supporting adults with severe and enduring mental health needs. (Annual Salary: 40, ,000)

Key Responsibilities:

  • Create and lead a high-performing team to achieve individual and service outcomes.
  • Ensure compliance with relevant legislation, policies, and procedures including GDPR, Safeguarding Adults and Children, Health and Safety, Care Act, housing-related support, Mental Health services, and our client's internal policies.
  • Foster effective relationships with teams, individuals, and service users through excellent communication skills.
  • Maintain positive and productive relationships both within and beyond the organisation.
  • Prioritise Hestia's safeguarding procedures and legislation to ensure the safety of the service and all team members.
  • Maintain accurate and confidential records in line with policy, legislation, and good practise.
  • Deliver co-produced services that are outcome-based and person-centred.
  • Support others in challenging discrimination and promoting inclusion.
  • Uphold a safe working environment by ensuring compliance with health and safety policies and legislation.
  • Commit to personal development and ensure the continuous improvement of knowledge and practise within the team.
  • Manage service resources, including recruitment, retention, budgetary control, disciplinary and grievance processes, arrears and voids management, and service performance data.
  • Utilise strategies for self-resilience and well-being while meeting workload requirements.
  • Ensure adherence to organisational policies, procedures, and values in all aspects of service delivery.
  • Collaborate with the Senior Management Team to participate in strategic planning and contribute to policy and practise development.

Person Specification:

  • Ability to lead and motivate a team to achieve service outcomes.
  • Demonstrable experience in managing support services for clients with complex mental health issues.
  • Knowledge of assessing, formulating, implementing, recording, reviewing, and auditing support and safety assessment plans.
  • Excellent understanding and implementation of Health and Safety legislation.
  • Proficient in analysing KPIs, outcomes, and user experience measures to ensure contract requirements are met.
  • Experience in developing and implementing annual Business Plans.
  • Strong communication skills with the ability to effectively engage diverse audiences.
  • Proficient in IT packages including MS Office and databases.
  • Understanding of housing management, including arrears, voids, health and safety, and property standards.
  • Experience in budget planning, negotiation, and management.
  • Commitment to partnership working with service users and implementing co-production practises.
  • Familiarity with recruitment, induction, supervision, training, disciplinary action, and grievance handling.
  • Knowledge and understanding of safeguarding issues and their appropriate handling.

Safeguarding: Our client is committed to safeguarding and promoting the welfare of vulnerable individuals. All staff and volunteers are expected to share this commitment and undergo internal and external safeguarding training.

Don't miss out on this opportunity to play a key role in supporting individuals affected by domestic abuse. Apply now to join our client's dedicated team as a Service Manager.

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