City Centre Supervisor

Found in: beBee jobs GB - 2 weeks ago


Worcester, Worcestershire, United Kingdom Worcester City Council Full time

To Supervise a team that contributes to keeping Worcester City tidy, colourful, and safe, making it a great place to live, work, visit and study.

Take a day-to-day lead for the implementation of robust health and safety practices, completion of associated paperwork, review and implementation of risk assessments and safe working procedures.

Plan capacity, ability and work schedules and use your practical knowledge of the service area to provide relevant and technical direction, support and guidance to your team including formal and structured on the job training and induction.

Provide effective communication with front line teams so that they kept informed of and able to engage with council wide activity and plans.

Technical Support provides specialist knowledge and input to service delivery, for example ensuring compliance with waste legislation and return of performance data.

To function as a lead across environmental operations on procurement.

Ensure efficient client-driven delivery within areas of responsibility.

Proactively manage customer relations and expectations and be responsible for ensuring any service failures are dealt with promptly, efficiently, professionally and by the right people.

Provide professional leadership to the team, develop, and manage staff and ensure high standards of customer service, ensuring that enquiries and complaints are dealt with in a courteous and prompt manner.

Assist in defining service delivery targets and managing performance within agreed budgets to achieve continuous service improvement.

The successful candidate will have:

Full Driving Licence.

GCSE Level. English and Maths

Experience in a waste environment or similar.

A good level of literacy, numeracy and IT skills, able to produce reports and use applications such as Microsoft Office.

Knowledge of Health and safety related legislation. (ie: - IOSH managing safely)

Relevant management or industry related experience. Management in an operations environment, supervising teams, meeting KPIs, delivering of training to staff.

There will also be a requirement to participate in a call out rota as dictated by the needs of the service.

We welcome applications from all sections of the community. We would like to help you shine during this process. If you need any assistance with applying please contact the Recruitment team on We can assist with alternative formats for your application or offer a MS Teams interview for example.

For further information about the role, please contact Gareth James, Parking and City Cleansing Manager, at

Closing Date: 27 March 2024

Interview date: tbc

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