Minor Works Operative L2

3 weeks ago

Worcester, United Kingdom Worcester City Council Full time

**Job title: Operative Level 2 (Minor Works, Highways Team)**

**Service Area: Environmental Operations**

**Grade: OPS2**

**Generic Responsibilities**
- Responsible for carrying out a range of efficient processes and procedures in order to support service delivery, including ensuring that the use of IT is maximised to enhance quality and efficiency of service provision.
- Deliver (and assist with the review of) relevant safe operating procedures / Risk assessments / method statements to evaluate that they are fit for purpose.
- Assist in the resolution of customer issues by liaising with colleagues and co-ordinating operational logistics to ensure agreed standards are achieved.
- Meet designated standards of work within specified timeframes as set out in any agreed work schedules. Deliver those standards in line with the relevant Standard Operating Procedures, Risk Assessments, Council values, Customer Service standards and any training where applicable.
- Working under instruction individually and as part of a team, undertake a range of routine manual tasks, in all weathers, prioritising them as directed and working within agreed procedures that contributes to the cleanliness, safety and colourful appearance of Worcester City.
- Utilise, and/or maintain Council vehicles, equipment, general tools and/or hand operated power tools, bringing any non routine maintenance and supply issues arising to the attention of the relevant manager.
- Participate in all required learning that will help you perform your role successfully and to the standards expected.
- Complete accurate and timely administration / documentation in relation to your role
- In addition to the agreed work schedule, proactively support the resolution of operational issues as and when they arise
- Ensure that you operate in a way that protects your own health and safety and that of others, in accordance with the Health and Safety at Work Act 1974. This will include maintaining any uniform and protective clothing provided.
- Take responsibility for raising any issues, concerns or improved ways of working to help the Council deliver excellent public services and to meet its statutory requirements
- Work across different teams as and when required and using your skill sets, to ensure resilience of Service Delivery, including any other reasonable duties

**TASK SPECIFICS**
- **The ‘task specifics’ is the non contractual element that your post has been assigned to and is a more detailed description of day-to-day activity which will be reviewed in line with PDR objectives and can change when priorities change.**_

**JE Reference**

EO2.2

**Purpose**

The purpose of the role is to contribute to KEEPING WORCESTER CITY TIDY COLOURFUL AND SAFE working as part of Street Scene Services.

**Service to Customers**
- Use practical knowledge of the service area to provide technical support and guidance, to deliver standards.
- Assist in customer relations and expectations to deliver customer service standards.
- Actively work towards service targets and continuous service delivery improvements, using your technical expertise.

**Business Improvement/planning responsibility**
- Work closely with colleagues in your teams, providing technical support to deliver required outcomes.
- Environmental Operations is one big team. Although there are smaller teams operating across the service, we do expect every employee to use their skills for the benefit of any team as and when required.
- A flexible approach is required as the service areas may change with ongoing improvements and transformation.
- Take an interest in the activities of the wider Council and where possible, participate in corporate events and activity.

**Colleagues, Self and Partners & Nature of Contacts (Internal/External)**

Contact

Frequency

Nature of contact

Front line teams/colleagues

Across the service area

Daily

Day to day work tasks

(For place teams) Place co-ordinator

Daily

Day to day allocation of work, using your technical knowledge to improve work methods making them more efficient. Toolbox talks.

Supervisors

Weekly / Daily

Engage with Supervisors putting suggestions forward using your technical knowledge to improve the service delivery. Attending/contributing to monthly meetings.

Heads of service/Managers

Weekly / Monthly

Engagement with managers to improve service standards and delivery. Giving advice when required using your technical expertise.

Councillors

Daily / Weekly / Monthly

Local issues raised by ward members/whilst carry out your duties.

Corporate Leaders

Occasionally

Attendance for corporate briefings including Staff Conferences.

Other Stakeholders

Monthly

Understanding and supporting response to local issues.

**Managing Resources (people, equipment, buildings)**
- Accountability_

Working as part of the team to manage equipment, keeping it safe and fit for purpose.

To deliver positive outcomes wherever possible to benefit the customer, council, s

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