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Deputy Shift Manager
4 months ago
Are you available to work various shifts, including evenings, nights and weekends?
Find out if this opportunity is a good fit by reading all of the information that follows below.
An exciting opportunity has arisen to join Primary Care 24 (PC24) as a Deputy Shift Manager based at our head office in Wavertree Technology Park, Liverpool.
We need someone who has:
Experience in a similar role in a contact centre environmentExcellent communication skills and able to communicate effectively at all levelsCapability to motivate a teamExcellent organisation skills with the ability to prioritise effectivelyExperience in using Adastra/EMIS clinical systems We are seeking to appoint to this position a person who is:A creative problem-solverForward-thinkingA team playerAble to understand service trends to support improvementsFlexible and adaptable, able to respond to constantly changing operational requirementAble to uphold and reinforce PC24's values of care, dignity, respect & compassion As a Deputy Shift Manager you will be responsible for supporting the Shift Manager in overseeing the day to day operational, safe and efficient delivery of PC24 services. You will support the Shift Manager in ensuring we delivery high standards of patient care in line with Key Performance Indicators. Key responsibilitiesSupport the operational delivery of PC24 Integrated Urgent Care (IUC) services, working in partnership with the Shift ManagerEnsure that arrangements are in place to guarantee each Urgent Care Centre operates effectively and to the required standardsUtilise and deploy the resources available to the service to the best effect throughout a shift in line with service needsEnsure all key HR policies, such as absence management, are adhered toSupport the promotion of clear real time understanding of service-wide performance and organisational messagesWork with the Shift Manager to address key risks to the effective operation of the service during hours of service deliveryAbout youand numeracy skills at GCSE level C or equivalentto work flexibly across the week, including evenings, nights and weekendsexcellent communication skillsand professional at all timesto problem solve and think clearly in pressured situationsIT skills including the use of Microsoft packagesof working to policies and proceduresof using EMIS (desirable)of working in a healthcare environment (desirable)What's on offer?opportunityper annumin Wavertree, Liverpool, L13pension schemedays annual leave (based on 37.5 hours)car fleet schemedress working environmentto work schemeAbout usPrimary Care 24 (PC24) is a not-for-profit social enterprise established in 1990, delivering NHS contracts exclusively.
The majority of our surplus is reinvested in patients and staff. We believe that primary healthcare should be accessible for everyone and are committed to delivering the best quality care we can, challenging social exclusion and working locally, where and when we can, to support our communities. We combine the best of the NHS with social enterprise innovation, developing solutions for NHS primary care and caring for our clinicians so that they can, in turn, care for our patients.
