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Air Logistic Customer Care Specialist
1 month ago
For our office in Birmingham we're seeking a new addition to our Air Logistics Customer Care team. Your Role The Customer Care Specialist is responsible for ensuring that our customers experience is a positive one each and every
time they engage with Kuehne + Nagel, as well as documenting and investigating any deviations from the expected level of
service provided. All of these activities are to be executed via Kuehne +Nagel Customer Care system Your Responsibilities
- Pro-actively advise and consult Customers to ensure satisfaction
- Monitor customer shipments in order to provide proactive updates to customers and to problem solve (by collaborating with other stake-holders) in anticipation of a customer complaint
- Document, investigate and conduct root cause analysis on any deviations using KN systems (CoreLog, NPS, TIP Tool)
- Develop and on-board new customers and additional lanes of business from existing customers
- Manage tasks through Business Process Automation tools (BPA) and all related features such as task tags
- Inclusion and transfer of customer requirements into the KN systems (including sold rates and other agreements) so that
- Operational Care Centers (OCCs) are clearly informed about Deliverables
- Field Complaint Calls, and provide problem resolution in alignment with stakeholders
- Qualification of customer inquiries, Provision of Quotations within corporate guidelines for pricing, Up-selling, and requisite follow up and closure
- Ability to work to the required customer quality standards and both through own initiative as well as building strong relationships and collaborating with the team
- Excellent time management skills with the ability to set priorities, fulfil critical tasks in time and keep to deadlines.
- Resilience to manage change, embrace new technologies and quickly understand and execute new processes
- Excellent knowledge of MS office, specifically Excel
- GxP and DG Awareness
- CAPA / TIP Training
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Birmingham, Birmingham, United Kingdom Kuehne+Nagel Full timeJOB DESCRIPTION Are you looking for a challenging and rewarding career in the logistics and freight forwarding industry? Look no further We are currently seeking a motivated and enthusiastic individual to join our Air Logistics Team team in Birmingham as a Revenue Care Specialist Apprentice. As a member of our team, you will have the opportunity to work with...
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Birmingham, Birmingham, United Kingdom Kuehne Nagel Full timeAre you looking for a challenging and rewarding career in the logistics and freight forwarding industry? Look no further We are currently seeking a motivated and enthusiastic individual to join our Air Logistics Team team in Birmingham as a Revenue Care Specialist Apprentice. As a member of our team, you will have the opportunity to work with some of the...
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Customer Care Specialist Sea Logistics
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Birmingham, Birmingham, United Kingdom Kuehne Nagel Full timeAre you looking for a career in a freight forwarding and want to work for the world's number 1 sea freight forwarder? Then we have an excellent opportunity at our Birmingham Branch to join our International Supply Chain team as a customer care specialist. Your Role We are currently recruiting a Customer Care Specialist to join our International Supply chain...
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Customer Care Specialist Sea Logistics
4 weeks ago
Birmingham, Birmingham, United Kingdom Kuehne Nagel Full timeAre you looking for a career in a freight forwarding and want to work for the world's number 1 sea freight forwarder? Then we have an excellent opportunity at our Birmingham Branch to join our International Supply Chain team as a customer care specialist. Your Role We are currently recruiting a Customer Care Specialist to join our International Supply chain...
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