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Logistics and Customer Service Administrator

3 months ago

Birmingham, Birmingham, United Kingdom Kuehne + Nagel AS Full time
For our office in Birmingham we're seeking a new addition to our Air Logistics Customer Care team. The Customer Care Specialist is responsible for ensuring that our customers experience is a positive one each and every
service provided. All of these activities are to be executed via Kuehne +Nagel Customer Care system Your Responsibilities
Pro-actively advise and consult Customers to ensure satisfaction
Monitor customer shipments in order to provide proactive updates to customers and to problem solve (by collaborating with other stake-holders) in anticipation of a customer complaint
Document, investigate and conduct root cause analysis on any deviations using KN systems (CoreLog, NPS, TIP Tool)
Inclusion and transfer of customer requirements into the KN systems (including sold rates and other agreements) so that
Field Complaint Calls, and provide problem resolution in alignment with stakeholders
Ability to work to the required customer quality standards and both through own initiative as well as building strong relationships and collaborating with the team
Excellent knowledge of MS office, specifically Excel
CAPA / TIP Training

You can join the contributory Kuehne + Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center.

We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling.

All of this to help you live a happier and healthier life.

As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization.

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