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Housing Operations Manager
4 months ago
Job Title: Operations Manager - Home Ownership
Hours: 37.5 per week
Salary: Up to 62,734 per annum
Location: Home based with regular travel across the South Coast Region including West and East Sussex, Surrey, Hampshire and Berkshire and occasional national travel as required for example to attend meetings in our Bradford or London Office.
Role Profile: (url removed)>
About the role:
Manage a designated district to ensure high-quality service delivery, safety, and security of estates, and tailor housing services to meet residents' needs. Ensure compliance with lease terms and legislation, while leading, developing, and motivating a large team across a wide geographical area to deliver excellent resident services aligned with operational business objectives.
Key Accountabilities:
- Accountable for managing, developing, and supporting a district to deliver excellent resident service and engagement, fostering a culture of co-creation and community.
- Oversee all aspects of service delivery, financial, legal, and regulatory performance within the district.
- Manage the performance and development of direct reports using performance management and behaviour frameworks.
- Develop and maintain relationships with key internal and external stakeholders.
- Ensure all health and safety procedures are followed and a culture of health and safety awareness is embedded within the district.
- Be accountable for the district budget, ensuring service charge budgets and sinking funds meet long-term viability requirements.
- Ensure compliance with lease terms, legislation, and best practices across the district.
Knowledge and Skills:
- Knowledge and experience in managing home ownership and mixed tenure properties.
- Understanding of critical areas of compliance with internal procedures and regulatory legislation, including lease terms.
- Ability to drive performance through management, support, and monitoring of KPIs.
- Experience managing a district budget (approx. 10 million), including service charge budgets and sinking funds.
- Understanding safeguarding requirements for older persons and vulnerable adults.
- Experience dealing with complex resident issues including anti-social behaviour and leasehold disputes.
- Ability to build and maintain relationships with key external stakeholders and communicate effectively.
- Awareness of Landlord & Tenant Act 1985 and other relevant legislation.
- Experience in managing home ownership at a senior level
- CIH level 4 qualification is desirable, or willing to work towards
Join our team and make a significant impact on the lives of residents through effective management and exceptional service delivery.
Apply now to be part of a dynamic and dedicated team committed to excellence in home ownership services.
