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Technical Assistant Admin and Clerical in Hengoed

3 months ago

Hengoed, Caerphilly County Borough, United Kingdom Service Care Solutions - Housing Full time

Job Title: Technical Assistant (Admin and Clerical) Salary: £14.24 P/H LTD Umbrella Hours: 37Type: Temporary OngoingLocation: Caerphilly, CF82Start Date: ASAPWork Pattern: Monday - Friday 09:00am - 17:00pm Our Client's Housing Repair Operations (HRO) and Welsh Housing Quality Standard (WHQS) teams are seeking a Technical Assistant to provide essential support in technical and data management functions.Key Duties and Responsibilities:

  • Provide accurate and timely technical support to managers.
  • Effectively manage information, data, and systems.
  • Assist in the development and implementation of data management systems and key performance data in conjunction with the Performance and Asset Management Group.
  • Develop and maintain internal relationships to ensure information flow and meet agreed targets.
  • Ensure continuous professional development to meet regulatory requirements and personal growth needs.
  • Coordinate meetings, arrange venues, and record meetings to high standards.
  • Prepare reports, draft documents, and manage correspondence.
  • Support managers with FOI or subject access requests.
  • Monitor KPI data across contracts post-work completion on properties.
  • Provide administrative support, including answering calls and handling technical queries.
  • Manage training and qualification records for compliance with legislative and health and safety requirements.
  • Support customer care systems, handle complaints, and deal with customer queries.

Qualifications and Experience:

  • Relevant Level 3 qualification on the Credit and Qualifications Framework.
  • Experience working within an office environment with excellent administrative skills.
  • Strong communication skills for effective interaction with customers and colleagues.
  • Evidence of general technical administrative experience and database systems usage.

If you require any additional information regarding the position, please call David at Service Care Solutions on or send an E-Mail to