Catering Team Leader

1 month ago

Edinburgh, Edinburgh, United Kingdom Restaurant Associates Full time
Catering Team Leader - Edinburgh

Job Description

We're currently recruiting a dedicated Catering Team Leader to help ensure the smooth running of the operations in Edinburgh Zoo aprox. 40 hours per week, 9am to 5pm between Monday and Sunday.

As a Catering Team Leader, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
More about the role:

Supervise the Catering team effectivelyEnsure the highest level of catering standards are met within your team at all times.Support the Catering Manager with changing business demands. Undertake and record all training. Coach and support team with any training or day to day issues that may arise.Complete audits whilst also achieving the service and product delivery standardTo be polite, professional and friendly at all times with customers, clients and colleaguesTo demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectationsTo maximise all sales opportunities through selling techniquesTo acquire a good knowledge of all products in order to be able to advise individual customers on their product choiceTo actively gain customer feedback, passing information gained onto your line manager to make sure you are aware of, and meet the legal and Company requirements for fire, safety, health and hygieneTo report health and safety issues to your line manager, including all accidents and near missesTo promote good safety habits and methods of workTo serve customers with hot and cold food and beverages on a counter during service timesTo ensure all displays, counters and seating areas comply with company and statutory health and hygiene requirementsWho you are:Previous experience supervising frontline teams within a similar environmentGood communication skills in order to be able to liaise with a wide range of team members and customers within your work environmentAble to comply with legislation and follow all rules and regulation laid down in the staff handbook and unit policy statements, with regard to uniform, personal hygiene, health and safetyCustomer service focusedTeam player and can-do attitudeTakes pride in personal appearance and hygieneSelf motivated and able to use own initiativeAbility to work under pressure whilst maintaining a positive attitude

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