Salesforce Technical Architect

Job Summary:

Salesforce Technical Architect (Inside IR35 Contract)

6 Months Contract-to-Hire – UK or Europe – Remote, with occasional travel.

CULTURE

We're fans who help fans everywhere get into the live events they love. Live Nation has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else), we're enriching lives one amazing experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

We have a 'Fan First' mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the 'Fan' you will be part of a culture that supports and enriches the Fan experience. Your work, our passion... delivering world class experiences – Fan First.

THE TEAM

This role is a core function within our Global IT and Salesforce Technology department and will report to the Senior Director, Global Salesforce Architecture. This role will work in partnership with the Global Salesforce Business Analyst Team, the Global Salesforce Operations (Administrator) Team and the Global Salesforce PMO function. This role also requires close collaboration with the wider IT teams, which includes IT business applications, IT service delivery and IT enterprise Cloud systems.

The Global Salesforce Team supports B2B Salesforce for Live Nation and its subsidiary Ticketmaster, with core teams located in North America and the United Kingdom and a significant number of work-from-home team members. We support several Salesforce orgs and nearly 2,000 users in 25+ countries.

The Global Salesforce Team is a service organization dedicated to delivering world-class enabling technology to the International Live Nation and global Ticketmaster businesses. As such, the team prides itself on building and maintaining close relationships with business leaders as well as developing a deep understanding of the business processes and challenges they face every day. Every member of the team has a business-first, technology-second mindset.

The service organization ethos fully applies internally to our team as well. We pride ourselves on supporting each other, putting our heads together to solve problems, and collaborating to maximize each individual's skills and potential.

The team is tasked with assuring that the Salesforce platform and its associated technologies are properly maintained following best practice methodologies and importantly following our global data privacy and governance models, our audit and compliance policies and procedures, along with ensuring our systems are kept safe and secure following both IT, Compliance, Data Privacy and Information Security policies.

This role is in support of a mission-critical Salesforce application in the UK called Halo. The app is a sophisticated system heavily leveraging platform features such as Lightning Web Components, Flows and Platform Events to deliver a highly custom user experience. It also has several integrations to other systems within Live Nation.

THE JOB

This team is "client facing" in that team members often collaborate directly with the business to further project goals, such as collecting or clarifying requirements or coordinating user acceptance testing. All team members must be comfortable interacting with nontechnical staff at all levels and will apply communication and analysis skills in addition to core technical capabilities.

This role is to own technical architecture for the Halo application. Halo was launched in early 2024, and is poised for significant expansion over the coming months and years.

This role works with a dedicated technical team supporting Halo made up of developers and administrators. There is a significant and growing backlog of changes and enhancements requested from the business, and the person in this role will ensure that the requirements are designed, implemented, tested and rolled out to the highest standards.

This individual will become the final authority on the Halo app. As new features are proposed and added, the Technical Architect will produce documented solution designs. He or she will then work with the development team to execute them. The Architect may be called upon to implement solutions directly.

The Architect is ultimately accountable to deliver solutions that are scalable, maintainable, secure, and compliant. The business' overall satisfaction with the app is also paramount.

This role does not have direct reports.

WHAT THIS ROLE WILL DO

• Responsible for ensuring that Halo accurately meets the defined expectations of the business, ensuring that thorough testing is implemented, and performance and security requirements are aligned to our global corporate Live Nation Entertainment policies and standards.
• Develop and document solutions to business requirements.
• Build and maintain strong relationships with business stakeholders.
• Work with project managers, business analysts, developers and administrators to execute the designs.
• Write code and/or configure Salesforce as necessary.
• Set and enforce quality standards.
• Meet with business leaders to discuss upcoming work, to gauge feasibility, define scope, and implementation plans.
• Build technical standards, best practices, and processes with the Global Architect
• Maintain documentation
• Champion adherence with the technical staff
• Conduct routine reviews of work from the team
• Provide guidance to technical staff on best practices, architectural techniques, and methodologies as appropriate to the task at hand.
• Minimize creation of technical debt.
• Be an authority on Salesforce technology and capabilities for the Salesforce technical and administration teams, as well as to our business stakeholders.
• Implement and maintain an environment and DevOps process based on Copado.
• Be the final point of escalation for technical issues arising from operations/admins, developers, and DevOps.
• Be the main point of contact for major incidents and other production issues.
• Mentor junior members of the technical team.
• Attend regular planning meetings and daily stand-ups.
• Identify and confirm technical design risks and develop mitigating approaches.
• Participate in technical design workshops with the wider Salesforce Team, IT Teams, and the business (where applicable).
• Ensure all technical documentation/records are kept up to date, following any system changes and new project implementations.
• Collaborate closely with the global IT business applications teams where applicable to implement integrations.
• Following TM PMO Project Management methodologies and Agile, for successful delivery of projects.
• Knowledge of new & upcoming features in the Salesforce ecosystem to provide recommendations for greater efficiencies. Provide thought leadership on Salesforce technology.
• Travel as necessary, including international travel – 20%. TECHNICAL SKILLS/COMPETENCIES
• Required
• Career Salesforce professional
• Proven years' hands-on experience in a technical leadership capacity on the Salesforce platform
• Rock solid and holistic understanding of Salesforce
• Outstanding problem solving skills and creativity
• Salesforce Certified Application Architect or Salesforce Certified System Architect
• Hands-on experience configuring Salesforce solutions with an emphasis on Lightning Web Components.
• Strong "instincts" to build solutions that are architecturally sound, maintainable, and scalable
• Completed 3+ or more enterprise-level projects through the full project lifecycle – requirements, design, build, test, deployment
• Strongly Preferred
• Salesforce Certified Technical Architect
• Client-facing experience in a consulting organization
• Experience with a highly interconnected Salesforce application, with a strong preference for Mulesoft experience
• Knowledge of options and how to handle security requirements such as single sign on and data security
• Experience as a business analyst or project manager
• Bachelor's degree. Candidates with nontechnical or alternative academic backgrounds are welcome. BEHAVIORAL SKILLS/COMPETENCIES
• Excellent verbal and written communication, including the ability to organize large amounts of information in a way that can be presented and easily consumed by leadership to make business decisions
• Strong customer service orientation - ability to interface effectively and establish quick credibility with enterprise business leaders, as well as support team members to maximize their potential
• Ability to lead and work in an Agile development environment (i.e. Backlog Refinement, Sprint Loading)
• Ability to travel for training, occasional team meetings, and projects, including international travel (typically 2-3 weeks/year)
• Ability to think clearly under pressure and flexible to change
• Solid analytical and problem-solving skills working with complex system, process, and data issues
• Strong business acumen, innately resourceful, curious, and smart when solving problems
• Time/task management and organization skills to balance competing priorities in a fast-paced environment
• Work well in a virtual team environment with strong collaboration skills
• Meticulous attention to detail, organization, and commitment to quality
• Communicate regularly with user base regarding new features, enhancements, and changes to the system