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Supporter Services Executive
4 months ago
What we do
National charity Hearing Dogs for Deaf People, trains dogs to transform the lives of deaf people and provides hearing loss services, because nobody with hearing loss should feel alone.
What you will be doing
This role supports the delivery of our Individual Giving programme, specifically in support of our Puppy Sponsorship Scheme. The delivery of exceptional supporter care across multiple channels lies at the heart of the Supporter Services team and forms an integral part of the Individual Giving retention strategy. In many instances, you will be the first line of enquiry either by telephone, email, social media, or letter (and occasionally face-to-face) for Hearing Dogs' supporters.
- Present a professional, positive, and proactive approach to supporter care and adherence to best practice regarding stewardship and supporter engagement.
- Be proactive in stewardship process improvement and development, maintaining up-to-date guidance notes for areas of your work.
- Ensure all interactions with supporters are logged in the CRM system and where appropriate passed on to the relevant team(s) in a timely manner.
- Use KPIs and SLAs to track, measure, and report on performance to ensure supporter care consistently meets our high standards.
- Process telephone, post and email enquiries/donations regarding and related to the Puppy Sponsorship Scheme, and ensure that all queries are responded to and resolved within recommended stewardship guidelines and timeframes for the team.
- Assist with maintenance of Puppy Sponsorship data on the Charity's CRM to ensure supporter records are up-to-date and accurate, flagging any issues to the Supporter Services Manager.
- Prepare data for Puppy Sponsorship updates and build email communications.
- Assist with the production and cleaning of mailing files to support fundraising appeals, raffles, lotteries, and other products.
For more information please download the job description below.
Why us?We offer a wide range of benefits for our staff which include:
- 24 day's holiday plus, bank holiday's
- Pension
- Hybrid working
How to applyFor further information and to apply, please visit our website via the 'Apply' button.
We look forward to hearing from you
Closing date & Interviews
We will be reviewing applications and interviewing on a rolling basis.
- 24 day's holiday plus, bank holiday's
