Operations Client Support Junior

Found in: beBee jobs GB - 2 weeks ago


London, Greater London, United Kingdom Marex Full time

Marex is a diversified global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets.

The Group provides comprehensive breadth and depth of coverage across four core services: Market Making, Clearing, Hedging and Investment Solutions and Agency and Execution.

It has a leading franchise in many major metals, energy and agricultural products, executing around 50 million trades and clearing 205 million contracts in 2022.

The Group provides access to the world's major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers.

Marex was established in 2005 but through its subsidiaries can trace its roots in the commodity markets back almost 100 years.

Headquartered in London with 36 offices worldwide, the Group has over 1,800 employees across Europe, Asia and America.
For more information visit )

The Operations Client Support department sits within the operations function, providing direct support to clients, front office and control & support areas within the organisation on a global basis.

This role exists to provide a single point of escalation for all client and internal sales desk queries, ensuring all customer requests are dealt with in a timely and efficient manner.


Responsibilities:

  • Resolving trade breaks
  • Position Transfer Management
  • General client queries
  • Develop and maintain client relationships
  • Margin call management
  • Treasury payment and receipt processing
  • Establishing and maintaining contact with internal customers including: Credit and Risk, Clearing / Deliveries, Treasury, Compliance and Broking and Trading desks
  • Delivery management
  • Fee and commission processing
  • New account static
  • Ensuring compliance with the company's regulatory requirements under the FCA.
  • Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with.
  • Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values.
  • At all times complying with the FCA's Code of Conduct
  • To ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility
  • To report any breaches of policy to Compliance and/ or your supervisor as required
  • To escalate risk events immediately
  • To provide input to risk management processes, as required.

Competencies:

  • Excellent verbal and written communication skills
  • A collaborative team player, approachable, selfefficient and influences a positive work environment
  • Resilient in a challenging, fastpaced environment
  • Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness
  • Would suit a second jobber with 1 to 2 years' experience in one or more of the core competencies and responsibilities

Skills and Experience:

  • Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this.
  • Good working knowledge of F&O Listed derivative exchanges
  • Exposure to exchange fees and client commissions
  • Previous Treasury experience beneficial
  • Familiarity with margin call processing
If you're forging a career in this area and are looking for your next step, get in touch
Marex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company. We welcome applications from candidates returning to the workforce.

Also, Marex is committed to avoiding circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

If you would like to receive any information in a different way or would like us to do anything differently to help you, please include it in your application.

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