BA Cityflyer Crew Controller

1 month ago

Didsbury, Manchester, United Kingdom British Airways PLC Full time

BA Cityflyer is an airline with a difference. Yes, we're part of the British Airways family and take great pride delivering the same impeccable customer service. However, we also do things in our own, unique way.

We serve a business and leisure market from London City, a single-terminal airport just east of Canary Wharf. It's a place where you'll really get to know your colleagues and become part of a close-knit team.

You might also get to know our customers too, some of whom fly with us weekly, or even daily. In fact, our diverse and dedicated team really feel like they're part of a family when they join us.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in exciting places, a job at BA Cityflyer is yours to make.

This is an airline where your original personality and skills will really shine through.

About the Role - Crew Controller

Reporting to the Operations Control Manager, as Crew Controller you'll be responsible for supervising and maintaining the safe, compliant and efficient delivery of our crew rosters to support the Operations Controllers in delivering our punctuality promise. You'll be responsible for coordinating mandatory & Company training requirements for all crew, managing the daily administration of rosters, organising crew travel and accommodation and on-going legality checks to ensure compliance with the Company flight time limitations scheme.

The Operations Control Centre operates 24 hours a day, 7 days a week and this role is 28 day rolling 12-hour day-shift pattern including days and nights.

This role supports BA Cityflyer and BA Euroflyer flying programme from our hubs at London City and London Gatwick, to some of the most desirable European destinations. Our agile operation allows us to serve our customers with the premium British Airways' service that makes us the nation's flag-carrier.

What you'll do:

  • Monitoring and managing the Company's day to day crew operation for the current published flying programme whilst on shift. To ensure that all rostered duties comply to both mandatory constraints and industrial agreements.
  • Provide the efficient co-ordination of all mandatory and company training requirements for Flight Deck and Cabin Crew.
  • Manage the daily administration of rosters including an initial handover, ensure all crew positioning flights, hotac, taxi and car hire are booked. To ensure crews are delayed and have the correct information to minimise delays remain within the legal, company restrictions.
  • Maximise the potential for on time departures.
  • Ensure the safe, legal, efficient, and effective operation of company aircraft.
  • To compile weekly and monthly legality reports to ensure the company operate within the legal guideline of both companies and in line with the EASA FTL Scheme.

What you'll bring to BA Cityflyer:

  • Ability to communicate correct information in the right way and effectively with the team you work in
  • You'll need to work in partnership with teams across the company and support to the team you work in
  • Take pride and responsibility in your work.
  • Have good attention to Detail
  • Ability to make decisions based on sound rationale.
  • Ability to influence clients.
  • Ability to work on your own with the minimum amount of supervision

Your experience:

We are looking for candidates who are either experienced or have an interest in working in an operational control or crewing environment. You'll enjoy the excitement of the operation and want to work with our Operations Teams in responding to changes in our operating plan.

  • Knowledge of crew control and EASA FT
  • Computer literate and demonstrated use of Crew Scheduling software
  • Awareness of crew fatigue and Circadian Rhythm factors
  • Knowledge of flight & cabin crew training requirements
  • Knowledge of AIMS Crew Management System
  • Knowledge of Fatigue Risk Management System
  • Proven experience in an airline Operations/Crewing
  • Experience in handling the complexities of the operational environment, including crew union agreements, EU-Ops & FTL schemes
  • Experience of making suggestions and implementing ways of improving efficiency and reducing costs
  • Previous experience in Crew Training recovery/Crew Expiries.

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted Hotline' airfares per year for yourself, friends, and family.

At BA Cityflyer you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don't expect our people to either.

Inclusion & Diversity

At BA Cityflyer we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA Ciyflyer as we continue to connect Britain with the world and the world with Britain.

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