Ba Cityflyer Customer Ops Executive

**About Us**

We’re recruiting for a Customer Ops Executive to join our Operations Control Centre Team. This role will support the BA Cityflyer and BA Euroflyer flying programme from our hubs at London City and London Gatwick. Our agile operation allows us to serve our customers with the premium British Airways’ service that makes us the nation’s flag-carrier.

**About the Role**

As our Customer Ops Executive you’ll be working the Customer Operations Team to ensure customer service excellence for our colleagues, customers and partners within Cityflyer, Euroflyer and the wider BA Group OpCo’s. The Customer Ops Executive will focus on building and continuously improving the overall Customer Frameworks centralised within the Operational Control Centre (OCC) though innovation and collaboration with group partners.

**About You - experience and knowledge required**
- Experience in Reservations and Ticketing
- Previous experience in delivering Customer Excellence
- Experience or sound understanding of the complexities of an operational environment
- Experience of working within financial constraints and delivering cost effective solutions, implementing ways of improving efficiency
- Ability to demonstrate commercial acumen in an airline environment
- Knowledge of operations, crew control and airline operating environments

**About Our Offer**
- Eligible for extensive British Airways worldwide staff travel benefits from your first day of employment
- Unlimited discounted airfares for your friends and family
- Discounts at selected car hire, hotels and retail stores
- Pension scheme and life assurance
- Cycle to work scheme
- Car leasing scheme
- Voluntary healthcare

**Next Steps**

If you are interested in finding out more or this sounds like the role for you - please initially refer to the job description to check you can meet our essential criteria.