Freight Forwarder

1 month ago


Cardiff, Cardiff, United Kingdom Distinct Consultancy Full time

Ocean Imports/ Exports Freight Forwarders + upto 35k salary + 1-2days WFH (once trained)

Our client are looking for a a Global forwarding agent - Ocean Imports/ Exports. As a global forwarding agent, you will be your customers primary contact responsible for managing and operating the shipment lifecycle of their global freight.

A successful Global Forwarding Agent thrives in a lightning-fast environment, finding swift resolutions to transportation and documentation problems. You'll be a very hands on with your customers, working closely with them from the start of the shipment process. They offer a dynamic, industry leading training program to jump start your knowledge of the business and their systems and processes.

Responsibilities:

  • Understand the processes, documentation and terminology involved in international shipping from time of purchase order through to the delivery of the cargo.
  • Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.
  • Co-ordinate tasks on the shipments to meet all customer SOP requirements; booking approvals, processing pre-alerts, government filings, executing delivery, ensuring proper invoicing, etc
  • Collaborate with the external team members and third party agents to ensure efficiency, excellent customer service and creative problem resolution.
  • Build great relationships with customers, responding timely and following up on issue resolution
  • Provide reporting and documentation support to internal and external customers
  • Participate in customer business reviews
  • Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.

Qualifications

Required

  • High school degree
  • 3 years of customs experience
  • Experience in Ocean imports and/or Exports

Preferred

  • Values a diverse and inclusive work environment
  • Proficient in Microsoft office suite of programs
  • Excellent communication, prioritization and multi tasking skills
  • Proven track record of strong customer service skills, interacting with customers and being client focused
  • Excellent follow up with customers and the network
  • Critical-thinking, flexibility and problem solving skills to adapt to ever challenging tasks and customer needs
  • High level of attention to detail
  • Ability to work in a fast paced and deadline driven environment


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