Partnership Lead

1 month ago

London, Greater London, United Kingdom NatWest Group Full time

Join us as a Partnerships Lead

This is an excellent opportunity to take a leading role in defining our external partner strategy that's aligned to our overall proposition, and commercial and customer objectivesYou'll be leading the development of our partnership network across payment gateways, PSPs, software platforms and marketplaces to enhance our customer proposition, and deliver new income streams, while ensuring strategic alignment with our brand and long-term visionYou'll gain great exposure as you develop new strategic partnerships to bring new and improved service propositions to our customers and embed this in our payment offeringWhat you'll do Your role as Partnerships Lead will see you defining and implementing a strategic partnership framework, while running a team of experienced partner managers. You'll be building our reputation as a digital partner that third parties want to connect to, while developing long term sustainable value and positive customer outcomes through third party products. We'll look to you own and monitor the end-to-end third party customer proposition, experience and performance for the customer journey, as well as delivering the customer journey vision and roadmap for third parties to deliver strong performance and meet our commercial targets. Your other key responsibilities will include: Building and nurturing an ecosystem of partners that provide complementary products and services to enhance customer value propositionDeveloping and executing a comprehensive partnership strategy to engage and onboard partnership opportunities which will provide areas of differentiation to drive innovation and develop new products, services or solutionsCollaborating with cross functional teams to execute partnership initiatives, working with key stakeholders including the bank, marketing, sales and product teams to exploit innovation opportunities and then implement and integrate these successfullyMonitoring and analysing partnership performance and KPI`s to give strategic direction for future partner opportunities and maximise partnership effectiveness and return to investmentRunning the integration process for successful partnerships to ensure the delivery of incremental services to our customer baseThe skills you'll need We're looking for someone with a proven track record and experience in owning and managing significant strategic partner relationships providing complex services. As such, you'll demonstrate strong communication and influencing skills at a senior level, as well as excellent collaboration and stakeholder engagement capabilities. In addition, you'll ideally bring experience with merchant acquiring, or financial services, with an understanding of merchant solutions, including acquiring, open banking payment gateways, API`s POS, SaaS companies or financial services. You'll also need: Proven experience in partner relationship management, preferably within the tech industry and with a focus on independent software vendors and SaaSTo be results driven, with the ability to deliver strategies that meet financial and organisational goalsExperience of structuring and leading complex service or partnership negotiationsTo be comfortable with the pace of change and adaptability to market conditionsA good level of financial acumen, with the capability to translate complex solutions into clear language

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