Current jobs related to Customer Assistant - Barnstaple, Devon - Marks and Spencer
-
Service Assistant
4 weeks ago
Barnstaple, Devon, United Kingdom The National Trust Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Service Assistant. As a key member of our visitor operations team, you will play a vital role in delivering exceptional customer service and ensuring that our visitors have a memorable experience.As a Service Assistant, you will work closely with our...
-
Service Assistant
4 weeks ago
Barnstaple, Devon, United Kingdom The National Trust Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Service Assistant. As a key member of our visitor operations team, you will play a vital role in delivering exceptional customer service and ensuring that our visitors have a memorable experience.As a Service Assistant, you will work closely with our...
-
Service Assistant
4 weeks ago
Barnstaple, Devon, United Kingdom The National Trust Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Service Assistant. As a key member of our visitor operations team, you will play a vital role in delivering exceptional customer service and ensuring a positive experience for our visitors.As a Service Assistant, you will work across various visitor areas,...
-
Service Assistant
4 weeks ago
Barnstaple, Devon, United Kingdom The National Trust Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Service Assistant. As a key member of our visitor operations team, you will play a vital role in delivering exceptional customer service and ensuring that our visitors have a memorable experience.As a Service Assistant, you will work closely with our...
-
Service Assistant
4 weeks ago
Barnstaple, Devon, United Kingdom The National Trust Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Service Assistant. As a key member of our visitor operations team, you will play a vital role in delivering exceptional customer service and ensuring that our visitors have a memorable experience.As a Service Assistant, you will work closely with our...
-
Customer Service Representative
3 weeks ago
Barnstaple, Devon, United Kingdom Wickes Full timeAbout the RoleWe're looking for a talented Customer Service Assistant to join our team in Barnstaple. As a key member of our store team, you'll play a vital role in delivering exceptional customer experiences and supporting our customers in achieving their DIY goals.Key ResponsibilitiesProvide outstanding customer service, ensuring every customer leaves the...
-
Customer Service Representative
3 weeks ago
Barnstaple, Devon, United Kingdom Wickes Full timeAbout the RoleWe're looking for a talented Customer Service Assistant to join our team in Barnstaple. As a key member of our store team, you'll play a vital role in delivering exceptional customer experiences and supporting our customers in achieving their DIY goals.Key ResponsibilitiesProvide outstanding customer service, ensuring every customer leaves the...
-
Food Services Assistant
1 week ago
Barnstaple, Devon, United Kingdom Sainsbury's Full timeAbout the Role:As a Food Services Assistant at Sainsbury's, you will play a vital role in delivering exceptional customer experiences in our stores. Your passion for food and commitment to providing outstanding service will make you a valuable asset to our team.Key Responsibilities:Prepare and serve high-quality food and beverages to our customers.Work...
-
Customer Service Representative
4 days ago
Barnstaple, Devon, United Kingdom Tesco Full timeAbout the RoleWe are seeking a motivated and customer-focused individual to join our Tesco store team as a Sales Assistant. As a Sales Assistant, you will play a key role in delivering exceptional customer service and helping our customers find what they need.Key ResponsibilitiesProvide excellent customer service, greeting customers with a smile and serving...
-
Customer Service Representative
1 month ago
Barnstaple, Devon, United Kingdom Homebase Full timeAbout the Role:We're seeking a talented individual to join our team as a Customer Service Representative at Homebase. As a key member of our retail team, you'll play a vital role in ensuring our customers have an exceptional experience in our garden center.Key Responsibilities:Provide top-notch customer service, responding to customer inquiries and resolving...
-
Customer Service Representative
1 month ago
Barnstaple, Devon, United Kingdom Homebase Full timeAbout the Role:We're seeking a talented individual to join our team as a Customer Service Representative at Homebase. As a key member of our retail team, you'll play a vital role in ensuring our customers have an exceptional experience in our garden center.Key Responsibilities:Provide top-notch customer service, responding to customer inquiries and resolving...
-
Customer Service Representative
2 weeks ago
Barnstaple, Devon, United Kingdom Blue Octopus Recruitment Ltd Full timeCustomer Service AdviserWe are seeking a skilled Customer Service Adviser to join our team at Blue Octopus Recruitment Ltd. As a key member of our client's customer-facing team, you will be responsible for providing exceptional service to customers, resolving queries, and ensuring a positive experience for all interactions.Key Responsibilities:Provide...
-
Customer Service Representative
2 weeks ago
Barnstaple, Devon, United Kingdom Blue Octopus Recruitment Ltd Full timeCustomer Service AdviserWe are seeking a skilled Customer Service Adviser to join our team at Blue Octopus Recruitment Ltd. As a key member of our client's customer-facing team, you will be responsible for providing exceptional service to customers, resolving queries, and ensuring a positive experience for all interactions.Key Responsibilities:Provide...
-
Customer Service Representative
4 weeks ago
Barnstaple, Devon, United Kingdom Blue Octopus Recruitment Ltd Full timeCustomer Service AdviserWe are seeking a skilled Customer Service Adviser to join our team at a leading housing association in North Devon. As the first point of contact for our customers, you will be responsible for resolving queries and providing informed guidance on a range of services, including repairs, rent enquiries, and anti-social behaviour...
-
Customer Service Representative
4 weeks ago
Barnstaple, Devon, United Kingdom Blue Octopus Recruitment Ltd Full timeCustomer Service AdviserWe are seeking a skilled Customer Service Adviser to join our team at a leading housing association in North Devon. As the first point of contact for our customers, you will be responsible for resolving queries and providing informed guidance on a range of services, including repairs, rent enquiries, and anti-social behaviour...
-
Customer Service Representative
1 week ago
Barnstaple, Devon, United Kingdom Asda Stores Ltd Full timeAbout the RoleWe are seeking a highly motivated and enthusiastic Service Colleague to join our team at Asda Stores Ltd. As a Service Colleague, you will play a vital role in ensuring the efficient running of our stores, working across various departments to deliver exceptional customer service and sales results.Your Key ResponsibilitiesProvide excellent...
-
Customer Service Representative
3 weeks ago
Barnstaple, Devon, United Kingdom Blue Octopus Recruitment Ltd Full timeCustomer Service AdviserWe are seeking a skilled Customer Service Adviser to join our team at a leading housing association in North Devon. As the first point of contact for our customers, you will be responsible for resolving queries and providing informed guidance on a range of services, including repairs, rent enquiries, and anti-social behaviour...
-
Customer Service Representative
3 weeks ago
Barnstaple, Devon, United Kingdom Blue Octopus Recruitment Ltd Full timeCustomer Service AdviserWe are seeking a skilled Customer Service Adviser to join our team at a leading housing association in North Devon. As the first point of contact for our customers, you will be responsible for resolving queries and providing informed guidance on a range of services, including repairs, rent enquiries, and anti-social behaviour...
-
Customer Service Representative
1 week ago
Barnstaple, Devon, United Kingdom Blue Octopus Recruitment Ltd Full timeAre you a team player who thrives in a fast-paced environment? Do you have excellent communication skills and a passion for delivering exceptional customer service?We are seeking a Customer Service Representative to join our team at a leading housing association in North Devon. As the first point of contact for our customers, you will be responsible for...
-
Customer Service Representative
3 weeks ago
Barnstaple, Devon, United Kingdom Blue Octopus Recruitment Ltd Full timeCustomer Service AdviserWe are seeking a skilled Customer Service Adviser to join our team at Blue Octopus Recruitment Ltd. As a key member of our client's customer-facing team, you will be responsible for providing exceptional service to customers, resolving queries, and ensuring that their needs are met in a professional and courteous manner.Key...
Customer Assistant
4 months ago
All the details
Work Pattern
This is a flexible 37.5 hour contract working 4 days a week and every other weekend - full work pattern will be discussed at the interview stage.
Candidate must be flexible to work alongside demand of trade and holidays of 2nd Service & Safety Assistant.
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Key Accountabilities and Measures
- Clearly identified to provide customers with a visible presence at the beginning of their shopping journey
- Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store
- Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations
- Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?)
- Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support
- Thank our customers for shopping with us when they exit
- Deal calmly and empathetically with people in a variety of retail circumstances, including confrontational situations
- Respond to door alarms in a sincere and apologetic manner, resolving any issues the customer may have
- Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity to support a safe shopping environment.
- Identify and monitor suspicious persons, activity or theft and take appropriate customer engaging actions as required to deter
- Ensure all incidents are reported through the M&S Incident reporting process either through the Hicom app (on the Honey well) or into the Security Operations Centre, and to the police where necessary
- Ensure that persons served with a trespass notice do not re-enter the site
- Responsible for carrying store radio and engaging with police and other security personnel to improve service to M&S, this may include crime partnership meetings, agreed police meetings, shop watch schemes
- Apprehend external thieves (only if necessary) in line with business policy and only if all components of theft are seen
- Report any incidents of known or suspected internal theft or malpractice
Key Skills
- Being confident with an easily felt presence and friendly and natural personality is essential
- Strong communication skills with the ability to engage customers with ease
- Ability to remain focussed at greeting customers and deterring suspicious activity
- To have a natural empathy with our M&S brand and values, including service behaviours
- To be self-motivated, willing to improvise and suggest or try new approaches
- Able to maintain high standards of appearance and uniform standards
- No requirement to be licensed, but good observation skills would be a benefit
Key Relationships and Stakeholders
- Store Management team
- Store Colleagues
- Operational Security Manager
- Regional teams (RLPMs/RCOMs)
- Store Detectives
- SOC
- Police
- Local Networks
