Senior Administrative Assistant

1 month ago


Leicestershire, United Kingdom Venn Group Full time

Assisted Transport Hub Officer - (Administration)

Start: August/September 2024

Location: Leicestershire

Working Pattern: Hybrid

Rate: £15.22 per hour Umbrella (Inside IR35)

Duration: 3 months initally (likely extenstion)

As an Assisted Transport Hub Officer, you will be required to handle customer enquiries efficiently and accountably while adhering to relevant legislative provisions, council policy, and financial regulations.

You will be responsible for the complete customer journey, seeking guidance from subject matter experts as required, maintaining case ownership to completion, or escalating appropriately.

The role focuses on delivering high quality and continuously improving services, taking responsibility for resolving issues as efficiently and effectively as possible on a wide range of the more technical, statutory, and non-statutory guidance, systems and following workflows in place.

You will undertake case management that will require a more detailed understanding of relevant service processes and compliance, regulations and legislation within home to school transport for SEN and Mainstream children, for which training will be provided.

The post holder will experience variety within the role which will encompass telephone contact with customers plus technical, financial and project support activities. You will enjoy working in a fast faced environment and be passionate about delivering high levels of customer satisfaction.

Responsibilities:

  • Ensure great attention to detail, accuracy and excellent customer focus to deliver high standards of service and seek to resolve cases as quickly and efficiently as possible
  • Work on a professional and integrated case management basis, responding to and seeking to resolve service requests from external and internal customers, liaising with other departments and taking ownership of cases, only escalating when necessary
  • Develop and maintain accurate and up to date records across a range of document and account management systems, as well as be fully proficient in the use of Microsoft Office software and Excel
  • Promote digitalised self-service where appropriate, engaging and contributing to continuous service improvements and efficiency measures
  • Undertake data integrity checking exercises, ensuring that any issues are recorded and escalated where necessary
  • Provide reporting to Senior Management Team where required

Successful applicants will have:

  • Excellent Customer Services Skills
  • Personal commitment
  • Good communication skills both verbally and written.
  • A good knowledge of computer software such as MS Office applications and in particular Excel
  • Good organisational skills - the ability to organise a varied and heavy workload at times
  • The ability to work as a team and be flexible to adapt to a changing environment and meet differing challenges.
  • Experience of working in an office environment and dealing with the public

If you are interested in the role, we would love to hear from you Please apply to receive more information.



  • Leicestershire, United Kingdom Venn Group Full time

    Senior Administrative Assistant - (Data Entry) Start: ASAP, July 2024Location: Leicestershire Working Pattern: Hybrid, likely just 1 day per week onsite Rate: £15.22 per hour Umbrella (Inside IR35)Duration: End of September initially with likely extensionsOur client is looking for a Senior Administrative Assistant to join them until at least the end of...


  • Leicestershire, United Kingdom Finance Recruitment Solutions Full time

    FRS are recruiting a Senior Payroll Administrator vacancy for a nationally recognised business. Reporting into the CFO & working as part of a small finance team, you”ll be the go-to for anyone within the business regarding payroll queries. Duties Will Include: - The production of accurate and timely in-house payroll - Extracting a number of client...


  • Leicestershire, United Kingdom GGT Insolvency Recruitment Full time

    Are you an experienced **Insolvency Administrator** or **Senior Insolvency Administrator**? Living in the** East Midlands**? Looking for a** New Challenge**? Experienced in **Corporate Insolvency**.......,CVLs, MVLs, Administrations, CVAs and maybe some personal insolvency? Wanting to work for a **Dynamic, Growing, Reputable** independent practice? With...


  • Leicestershire, United Kingdom Venn Group Full time

    Assisted Transport Hub Officer - (Administration) Start: August/September 2024Location: Leicestershire Working Pattern: HybridRate: £15.22 per hour Umbrella (Inside IR35)Duration: 3 months initally (likely extenstion) As an Assisted Transport Hub Officer, you will be required to handle customer enquiries efficiently and accountably while adhering to...


  • Leicestershire, United Kingdom Venn Group Full time

    Job DescriptionJob Title: Business Service Support AssistantJob Type: Full-timeLocation: Leicestershire AreaJob Description:We are seeking a highly organized and detail-oriented Business Service Support Assistant to join our team at Venn Group. As a Business Service Support Assistant, you will provide administrative support to our clients in the Children &...


  • Leicestershire, United Kingdom Leicestershire County Council Full time

    About the RoleWe are seeking a highly organized and effective individual to join our Children and Family Services Business Support Team as a Senior Business Support Assistant.Key ResponsibilitiesProvide comprehensive business support services, including administrative and secretarial functions.Coordinate local and statutory requirements, arrange statutory...


  • Leicestershire, United Kingdom Leicestershire County Council Full time

    About the RoleWe are seeking a highly organized and effective individual to join our Children and Family Services Business Support Team as a Senior Business Support Assistant. This is an exciting opportunity to work in a dynamic team and contribute to the delivery of excellent customer service.Main ResponsibilitiesProvide comprehensive business support...


  • Leicestershire, United Kingdom Leicestershire County Council Full time

    About the RoleWe are seeking a highly organized and effective individual to join our Children and Family Services Business Support Team as a Senior Business Support Assistant. This is an exciting opportunity to work in a dynamic team and contribute to the delivery of excellent customer service.Main ResponsibilitiesProvide comprehensive business support...

  • Administrator

    3 months ago


    Leicestershire, United Kingdom SGS Full time

    Company Description SGS provide the world’s most comprehensive range of integrated inspection, testing, certification, and advisory services, powered by the latest technology and digital tools. Our global network of experts supports our customers by helping them to meet increasingly complex regulations and standards. **Job Description**: Job Title:...


  • Leicestershire, United Kingdom Leicestershire County Council Full time

    Are you an experienced Administrator looking for a new challenge? Would you like to join a well-established charity that makes a real difference to the most vulnerable children & young people in the country? We have an exciting opportunity for a confident Administrator to join our team on a part time, permanent basis. Location: The role is based at...

  • Administrator

    8 hours ago


    Leicestershire, United Kingdom Venn Group Remote Work Freelance Full time

    Urgent Requirement – Administrator – Warwickshire/Leicestershire – Temporary to Permanent Venn group is currently recruiting for an Administrator in the Warwickshire/Leicestershire area. The role is on a temporary to permanent basis. This role will be full time-based, Monday – Friday, 37.5 hours with multisite coverage. The role will involve:  ...


  • Leicestershire, United Kingdom JT Recruit Full time

    My client is a worldwide Prestigious Security Company are for a Production Administrator to join them at their Leicester Electronics manufacturing base. Location LE19 Pay Rate - GBP12.30ph Responsible for supporting all invoicing requirements, shipping and logistics, purchasing and production planning. Providing all round general administrative assistance...


  • Lutterworth, Leicestershire, United Kingdom Ultimate Finance Full time

    POSITION: Collections Administrator DEPARTMENT: Ultimate Asset Finance - Operations RESPONSIBLE TO: Senior Collections Coordinator LOCATION: Lutterworth, Nationwide. Hybrid and flexible working options available. OVERVIEW: To work alongside and assist the Ultimate Asset Finance team in collecting any arrears on the Asset Finance book. Should...


  • Lutterworth, Leicestershire, United Kingdom Ultimate Finance Full time

    POSITION: Collections Administrator DEPARTMENT: Ultimate Asset Finance - Operations RESPONSIBLE TO: Senior Collections Coordinator LOCATION: Lutterworth, Nationwide. Hybrid and flexible working options available. OVERVIEW: To work alongside and assist the Ultimate Asset Finance team in collecting any arrears on the Asset Finance book. Should...


  • Leicestershire, United Kingdom Leicestershire Police Full time

    Here at Leicestershire Police we are delighted to share a new opportunity with you. We are seeking an experienced **Executive Support Administrator **to join us on a full time, permanent basis. The role will be based at Force Headquarters in Leicester. In this role you will be providing essential administrative support to our Chief Officer team and you will...


  • Leicestershire, United Kingdom Page Personnel Full time

    Senior position with lots of autonomy - Global market leader **About Our Client**: Global market leading manufacturing solutions provider working with the Technology, Automotive, Industrial, and Health-care sectors*** The successful Senior Payroll Specialist will have proven experience in managing and executing payroll in a fast paced and environment. You...


  • Leicestershire, United Kingdom Gallifordtry Full time

    Note for Recruitment Agencies:_ - We prefer to hire directly and we will be in touch with our PSL Agencies if this role is eligible for release._ - We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable - please direct all queries to the relevant Resourcing Partner._ **Health & Safety...


  • Leicestershire, United Kingdom Pertemps Northampton Full time

    Administrative Support SpecialistPertemps Northampton is seeking a highly organized and detail-oriented Administrative Support Specialist to join our team in the Real Estate department. As an Administrative Support Specialist, you will play a critical role in providing administrative support to our team, ensuring the smooth operation of our office, and...


  • Leicestershire, United Kingdom North Oak Recruitment Ltd Full time

    Reference: AL1270- Category: Administration, Pensions**Trainee Pensions Administrator (Self Invested Personal Pensions / SIPPs)** **Leicester (Our Ref AL1270) - hybrid working available after qualifying period** **Salary up to £25,000 pa dep on experience + benefits** We have an excellent opportunity to join a growing business and be a crucial member of...

  • Office Administrator

    3 weeks ago


    Leicestershire, United Kingdom 365 People Full time

    Job Summary: Our client based in Whetstone is seeking a highly organized and detail-oriented Office Administrator to join our their team. The Office Administrator will be responsible for ensuring the smooth operation of our office by managing administrative tasks, supporting various departments, and providing exceptional customer service to our clients and...