Emergency Call Handler

Found in: beBee jobs GB - 2 weeks ago


Chelmsford, Essex, United Kingdom Matchtech Full time

Emergency Call Handler - NHS - (No previous experience needed - Training Given)Shift Work, 4 days on, 4 days off hours a week£11.67 an hour PAYE (weekdays), £15.75 an hour PAYE (evenings and Saturdays), £19.72 an hour PAYE (Bank Holidays and Sundays)Working in ChelmsfordYou will form part of a team of Call Handlers who will provide the first point of contact with telephone callers calling 999 emergency services. Duties & Responsibilities

  • Answer operational calls that come into the Emergency Operations Centre.
  • Utilise the chosen clinical triage software system in order to prioritise calls as soon as possible.
  • Enter information into the Computer Aided Dispatch (CAD) system accurately and promptly.
  • Provide pre-arrival advice to callers where appropriate.

Experience Required

  • Effective written & verbal communication skills.
  • Customer service experience with effective listening skills.
  • Key board skills & computer literate
  • Experience of call centre environment would be desirable but not essential

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