Law Firm IT Support Analyst

4 weeks ago


Cardiff, Cardiff, United Kingdom Talent Find Full time
Law Firm IT Analyst
Manchester
30,000 + Benefits
This is an office-based role

Our client is a regional Law Firm who is now looking to recruit an IT Analyst. The company are seeking a talented IT Analyst to join their dynamic team.

If you have a passion for technology, a strong customer service ethic, and a desire to work in a collaborative environment, we want to hear from you.


This role would ideally suit someone from a Law Firm IT support background.

Position Overview:

As an IT Analyst, you will play a key role in ensuring the smooth operation of the IT systems and providing top-notch support to staff.

You will work closely with a team of IT professionals, leveraging your technical expertise to resolve issues, improve processes, and contribute to our continuous improvement efforts.


Key Responsibilities:

  • Provide handson IT support in a professional services environment, with a minimum of 1+ years of related experience.
  • Support users within a Windows Desktop 10 and Citrix XenApp/XenDesktop environment.
  • Configure Active Directory user accounts and permissions.
  • Utilize and support Microsoft Office Suite, including Outlook, Teams, Word, and Excel.
  • Demonstrate an awareness of Local Area Networking, including local patching to switches.
  • Deliver exceptional customer service, exhibiting excellent communication and interpersonal skills.
  • Collaborate effectively within a team, providing support to team members as needed.
  • Employ strong problemsolving and analysis skills, paying close attention to detail.
  • Take a proactive approach, selfmotivating to effectively manage your workload.
  • Embrace a continuous improvement mentality, actively seeking opportunities to enhance processes.
  • Maintain a technical understanding of current leading technologies, suppliers, and industry terminology.
  • Demonstrate an awareness of data protection and confidentiality principles.

Qualifications:

  • Minimum of 1+ years of handson IT support experience in a professional services environment.
  • Proficiency in supporting users within a Windows Desktop 10 and Citrix XenApp/XenDesktop environment.
  • Experience with Active Directory user configuration.
  • Strong proficiency in Microsoft Office Suite (Outlook, Teams, Word, and Excel).
  • Familiarity with Local Area Networking and local patching to switches.
  • Exceptional customer service skills with excellent communication and interpersonal abilities.
  • Team player with a collaborative mindset.
  • Strong problemsolving and analytical skills with acute attention to detail.
  • Proactive and selfmotivated work ethic.
  • Commitment to continuous improvement and staying updated on industry trends.
  • Knowledge of data protection and confidentiality principles.
This position is a permanent opportunity based in Manchester City Centre.
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