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1st Line IT Support Analyst

3 months ago


Cardiff, Cardiff, United Kingdom Circle Recruitment Full time

1st Line IT Support Analyst/Service Desk Analyst with 12+ months of experience in an IT helpdesk or support role, and strong Office 365 & Windows 10 skills, is required by a leading firm in central Cardiff.


This role will require you to use your technical expertise to resolve 1st line IT issues for employees in a timely manner, and contribute to the team by providing an excellent IT support service.


Experience required:

  • 12 months experience in a similar 1st line IT support role
  • Working with helpdesk software, MS Office 365 & Windows 10
  • Excellent understanding of various systems and a passion to learn about new and upcoming technology and software
  • Ability to find solutions and assist staff at all levels
  • Excellent communication skills
  • Ability to prioritise tasks and deliver on deadlines
  • Enthusiastic, hardworking and a team player

Job Role Responsibilities:

  • Helpdesk / Telephone Support
  • Building and deploying laptop clones
  • Installing basic laptop components
  • Provide basic Microsoft Office 365 support
  • Escalate and manage 2nd and 3rd line support tickets
  • Carry our basic Active Directory tasks
  • Able to support users remotely and onpremises
  • Create user profiles
  • Roll out software centrally and manually
  • Offer user laptop health checks
  • Managing all tasks via helpdesk system
  • Review ticket trends with line manager
  • Support team and firm with adhoc IT tasks
They are looking to pay a starting salary of up to £25,000 + Benefits.

Also, please feel free to add me on LinkedIn.

Keywords:
Helpdesk / IT / Support / Office 365 / 1st line / Windows 10 / Cardiff