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Assistant Processing Officer

4 months ago

Wakefield, Wakefield, United Kingdom Wakefield Council Full time

Parking Services are looking to recruit an Assistant Processing Officer to complement its existing Processing Team. The successful candidate will form part of a highly motivated and committed team dealing with informal and formal challenges against Penalty Charge Notices and the processing of Parking Permits. The post is a full time, permanent position at scale 4.

Responsibilities

  • To respond to customer telephone and e-mail queries providing appropriate advice and information.
  • To process permit applications ensuring all permits are produced in accordance with the relevant Council policies.
  • To assist in the dealing with challenges to Penalty Charge Notices in accordance with legislation and guidelines.
  • Process parking suspensions and dispensations in accordance with policies and procedures.
  • Process payments for both Penalty Charge Notices and Permits applications
  • To provide general office administration.

    Skills
    • Excellent customer care and team working.
    • Experience of working in a frontline customer service role.
    • The ability to communicate through all mediums in a concise and accurate way.
    • Good IT skills with knowledge of Microsoft office applications.
    • Create positive working relationships with others.

      Experience of working in the Car Parking industry would be an advantage but not essential as full training will be provided.

      Want to Know More?

      If you would like to know more about the role, the recruitment process or working for Wakefield Council feel free to contact Shane Reffin.

      Tel:

      E-mail:

      To apply please click the Apply Now link below.