Helpdesk & Purchasing Operative
3 weeks ago
As a Helpdesk Operative, you will be responsible for providing technical support and assistance to hospital staff, patients, and visitors.
This role requires excellent communication skills, a strong customer service orientation, and the ability to troubleshoot and resolve technical issues efficiently.
Key Responsibilities:
Troubleshoot hardware and software issues, including desktops, laptops, printers, and other peripherals. Assist with network connectivity, password resets, and system access requests. Document all support requests and resolutions in the helpdesk ticketing system. Escalate complex technical issues to the appropriate IT support team members. Maintain knowledge of hospital health centre's IT policies and procedures. Assist with the setup and configuration of new IT equipment for hospital staff. Provide training and guidance to end users on IT systems and applications. Contribute to ongoing process improvement initiatives within the IT helpdesk team.
Skills:
Good customer service. Competent in Word and computer literate Ability to work in a team and under pressure Ability to work alone if required Able to multi task Able to complete ad-hoc admin duties Working hours: Monday
- Friday 8am 5pm £11.
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