Customer Service Officer

Found in: beBee jobs GB - 2 weeks ago


Leeds, Leeds, United Kingdom HSBC Full time

HSBC Mortgages are currently looking for people with a passion for helping customers to join our friendly team and play a key role in having the right conversations to fully understand customer needs. It's all about taking personal ownership for each customer interaction, understanding their unique situations and reacting with efficiency, fairness and positivity to maintain our reputation and drive confidence in our mortgage products and services. Answering calls from our customers with a variety of queries about their mortgage journey, this could be starting out on the property ladder or adding to an existing mortgage.

We're not looking for Mortgage or Contact Centre experience but you need to show a genuine passion for going above-and-beyond for customers. Everything else we can teach you As a department we are passionate about coaching and developing our people and championing change, collating your ideas and driving them forward.

Within Mortgages and HSBC there is scope for you to progress in your career through the business. We want those who have a passion for helping customer and strive to provide a superior service.

What will I be doing?

  • Engaging with a wide range of customers over the telephone, using your strong verbal skills to build meaningful relationships
  • Adhere to call processes, procedures and guidelines
  • Delivering outstanding customer service by successfully responding to questions and queries, showing your passion and dedication along the way
  • Be responsible for delivering operational key performance metrics
  • Bring a good sense of fun and humour to the role is essential to

Our Mortgage team are open between 8am and 9pm , Monday to Saturday and Sunday 9am to 6pm. There is ample onsite parking.

You should have:
The ability to work in fast-paced environment
Excellent communication skills
Effective problem solving ability

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

If you'd like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email:

Telephone: (phone number removed).


  • Customer Service Advisor

    Found in: beBee jobs GB - 2 weeks ago


    Leeds, Leeds, United Kingdom Dandara Living Full time

    Introduction Dandara Living are looking for a Zero Hour Resident Services Associate to support the Senior Resident Services Associate on the day-to-day operations of our Build to Rent development. This role is part of the Resident Services Team on site, responsible for the customer experience for all contact residents and their guests have with Dandara...

  • Jobs UK – Financial Systems Analyst

    Found in: beBee jobs GB - 2 weeks ago


    Leeds, Leeds, United Kingdom Civil Service Full time

    Job Description:You will join a welcoming and accomplished team of accreditors, who have a wide knowledge of tax and finance accounting systems and processes.[ads1]Job Responsibilities:Working with project teams and influencing change managers to embrace strategic solutions that will meet the future demands of the department.Managing risks, issues and...

  • DVLA Enforcement Officer

    Found in: beBee jobs GB - 2 weeks ago


    Leeds, Leeds, United Kingdom NSL Full time

    Job Specification DVLA Enforcement Officer VacancyID :Town : Leeds Closing Date : 12-Apr-2024 Salary : 24,872.45 DVLA Enforcement Officer Here at NSL, we are not just the "parking people"; but market leaders in our industry. Our team of highly trained frontline colleagues and back-office support team members provide outsourced business services to the...

  • Service Delivery Officer. Job in Leeds Leisure Recruiter

    Found in: beBee jobs GB - 2 weeks ago


    Leeds, Leeds, United Kingdom Zarach Full time

    Service Delivery Officer - West Yorkshire Help in our mission to end child bed poverty in England by being part of our Service Delivery team in West Yorkshire. With support from the Regional Manager, you will oversee a team of volunteers to deliver our bed bundles to families across West Yorkshire. The role will involve working closely with our Family...

  • Service Colleague

    Found in: beBee jobs GB - 1 week ago


    Leeds, Leeds, United Kingdom Asda Full time

    Service Colleague - Leeds Job TitleService ColleagueLocationKillingbeckEmployment TypePart timeContract TypePermanentHours per Week29SalaryCompetitive salaryCategoryRetail Hourly Colleagues, Sales StaffClosing Date17 April 2024Service ColleagueOur operation runs 24 hours per day, 7 days per week and with that brings a wide variety of shift patterns. If...

  • Programme Management Office

    Found in: beBee jobs GB - 2 weeks ago


    Leeds, Leeds, United Kingdom University of Leeds Full time

    2 roles available - 1 ongoing role and 1 fixed term role for 12 months, both to commence from 1 June 2024 This role will be based on the university campus, with scope for it to be undertaken in a hybrid manner.We are also open to discussing flexible working arrangements.The University of Leeds has a new and ambitious strategic plan. You will join an...

  • Business Operations Officer

    Found in: beBee jobs GB - 2 weeks ago


    Leeds, Leeds, United Kingdom University of Leeds Full time

    Overview of the RoleThis role will be based on the University of Leeds Main Campus, with scope for it to be undertaken in a hybrid manner. We are also open to discussing flexible working arrangements.Do you have experience of working within a fast-paced administrative environment? Are you an enthusiastic, motivated individual with excellent administrative...

  • Residence Service Supervisor

    Found in: beBee jobs GB - 2 weeks ago


    Leeds, Leeds, United Kingdom University of Leeds Full time

    Salary G3 (£22,214 to 23,144 p.a.)Do you know how to go the extra mile for customers? Are you dedicated to providing an excellent service? Do you have good interpersonal and communication skills? Do you have excellent organisation skills with the ability to prioritise tasks effectively? Residential Services provides accommodation for around 8,500 University...

  • Business Operations Officer

    Found in: beBee jobs GB - 7 days ago


    Leeds, Leeds, United Kingdom University of Leeds Full time

    Faculty of Medicine and HealthLeeds Institute of Clinical Trials Research This role will be based on the university campus, with scope for it to be undertaken in a hybrid manner. We are also open to discussing flexible working arrangements.We are open to discussing flexible working arrangements.Do you have experience of working within a fast-paced...

  • International Officer

    Found in: beBee jobs GB - 2 weeks ago


    Leeds, Leeds, United Kingdom University of Leeds Full time

    This role will be based on the university campus, with scope for it to be undertaken in a hybrid manner.We are also open to discussing flexible working arrangements.This role may involve travelling overseas. Are you passionate about building meaningful relationships with a diverse range of stakeholders? Are you committed to fostering a collaborative culture...

  • Workplace Services Manager

    Found in: beBee jobs GB - 2 weeks ago


    Leeds, Leeds, United Kingdom Rockstar Games UK Full time

    At Rockstar Games, we create world-class entertainment experiences. A career at Rockstar Games is about being part of a team working on some of the most creatively rewarding and ambitious projects to be found in any entertainment medium. You would be welcomed to a dedicated and inclusive environment where you can learn, and collaborate with some of the most...

  • Workplace Services Manager

    Found in: beBee jobs GB - 6 days ago


    Leeds, Leeds, United Kingdom Rockstar Games UK Full time

    At Rockstar Games, we create world-class entertainment experiences. A career at Rockstar Games is about being part of a team working on some of the most creatively rewarding and ambitious projects to be found in any entertainment medium. You would be welcomed to a dedicated and inclusive environment where you can learn, and collaborate with some of the most...

  • IT Site Service Delivery Lead

    Found in: beBee jobs GB - 3 days ago


    Leeds, Leeds, United Kingdom Johnson & Johnson Full time

    Johnson & Johnson is the world?s most comprehensive and broadly-based manufacturer of health care products, as well as a provider of related services. The values that guide our decision making are motivated by a culture of caring. Caring for the world one person at a time? Inspires and unites the people of Johnson & Johnson. The company is operating in the...

  • Research Impact and Engagement Support Officer

    Found in: beBee jobs GB - 1 week ago


    Leeds, Leeds, United Kingdom University of Leeds Full time

    This role will be based on the university campus, with scope for it to be undertaken in a hybrid manner. We are also open to discussing flexible working arrangements.The University of Leeds is one of the top 75 universities in the world. We have a truly global community, with more than 39,000 students from 170 different countries and over 9,000 staff of 100...


  • Leeds, Leeds, United Kingdom Restaurant Associates Full time

    What you'll be doing:We're currently recruiting a motivated Security Officer to help us ensure continual safety for Royal Armouries museum on a permanent casual basis, contracted to 0 hours per week.As a Security Officer, you will use your skills to ensure the safety of our customers, staff and buildings whilst providing excellent customer service. In...

  • IT Technician

    Found in: beBee jobs GB - 2 weeks ago


    Leeds, Leeds, United Kingdom Computacenter AG & Co. oHG Full time

    Location: UK - Leeds | Job-ID: 208072 | Contract type: Standard | Business Unit: Service DeskLife on the team We provide intermediate to advanced level desktop installation, configuration, support and troubleshooting services. We can also provide basic Wintel server installation, configuration, administration and break fix repairs. We support multiple...

  • DVLA Pound Manager

    Found in: beBee jobs GB - 2 weeks ago


    Leeds, Leeds, United Kingdom NSL, part of Marston Holdings Ltd Full time

    Role TitlePound Manager Business Area/FunctionDVLA Clamping & RemovalsLocationLeeds PoundPosition Reports toOperations Support Manager and Area Manager Organisational StructureOperations Director - Transportation & DVLAArea ManagerOperations Support ManagerPound ManagerHGV DriversEnforcement Officers Purpose of Role * To ensure that Clamp and Removal drivers...

  • Lettings Administrator

    Found in: beBee jobs GB - 5 days ago


    Leeds, Leeds, United Kingdom Huntress Full time

    Lettings Administrator Do you enjoy working in a fast-paced environment where no two days are the same? Do you enjoy providing professional customer service in a demanding but rewarding role? Then we may have an exciting new role for you based in North Leeds at a property management company. As a Lettings Administrator, you will play a vital role, to ensure...

  • Director, Debt Finance

    Found in: beBee jobs GB - 2 weeks ago


    Leeds, Leeds, United Kingdom OakNorth Full time

    The mission of a Director is to independently originate high quality new deals, which fit within the OakNorth thesis of supporting high quality entrepreneurs and profitable growing businesses. They are expected to take full end to end ownership, with a strong focus on credit discipline and driving customer delight. Play a key role in embracing / living...

  • Student Education Project Officer

    Found in: beBee jobs GB - 2 weeks ago


    Leeds, Leeds, United Kingdom University of Leeds Full time

    MHDEN1250Are you an experienced administrator with experience of project management? Are you an excellent communicator who is adaptable and organised? Are you able to effectively analysis and manipulate data?The School of Dentistry provides undergraduate and postgraduate clinical and non-clinical education. This role will support a major curriculum change...