Customer Service Desk Administrator
2 weeks ago
- Serve as the first point of contact for client inquiries via phone, email, and other communication channels
- Action all customer service desk tickets and prioritise and investigate accordingly
- Coordinate with internal teams such as operations, warehousing and transportation to ensure timely resolution of customer issues.
- Ensure all weekly and monthly reporting targets are met
- Proactively identify opportunities to enhance customer satisfaction and loyalty through continuous improvement initiatives
- Maintain accurate records of customer interactions and transactions
- Previous experience in customer service or administrative role
- Strong communication skills
- Ability to multitask and prioritise tasks in a fast paced environment while maintaining attention to detail
- Team working and customer focused attitude
- Knowledge of Inventory Management Systems and warehouse practices
- Proficiency in Microsoft Office, PowerPoint and Excel
- Be able to take minutes effectively
As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
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