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Customer Service Executive in Cardiff
4 months ago
We are excited to be hiring on behalf of a renowned insurance company for a role in their Cardiff team
If you have experience as a Customer Service Executive in a contact center environment, specifically within insurance or financial services, we want to hear from you
- Handle customer contacts via phone and online channels
- Assist with product and website queries
- Process adjustments on insurance policies
Key Responsibilities:
- Handle inbound calls efficiently
- Manage customer service inquiries
- Provide feedback for business improvement
- Participate in team meetings
- Act with integrity and diligence
- Ensure fair treatment of customers
- Comply with regulatory standards
Person Specification:
- Prior experience in a similar Call Centre role
- Ability to handle customer complaints
- Proficient in Live Chat systems
- Excellent communication skills
- Committed to exceptional customer service
- Detail-oriented with a focus on quality
- Competent in Excel, Word, Internet
Benefits:
- 32 days holiday including bank holidays
- Birthday day off
- Various employee perks
- Remote working option available
- Health and wellness benefits
- Development support
- Life Assurance and Pension Scheme
- Discounted travel products
Hours:
Required to work 37.5 hours per week, with shifts between 8:30am and 8:00pm on weekdays, and varied hours on weekends and bank holidays. Initial 3-week training period from 9am to 5.30pm.
Ready to join our team in Cardiff and make a difference?
