ERP Lead

3 weeks ago

London, Greater London, United Kingdom Alvarez and Marsal Full time

Description

Alvarez & Marsal (A&M) was founded in 1983 when Tony Alvarez II and Bryan Marsal recognized the opportunity to provide radically different advice and hands-on support to organizations facing operational and financial hurdles situations demanding action, objectivity, and real results. Committed to its core values, A&M has since evolved from a boutique player to the premier independent global professional services firm with a reputation for providing leadership, problem-solving and value-creation to underperforming and robust companies across the industry spectrum.

The Role

We are seeking an ERP Lead in London. Reporting to the ERP System Leader you will provide technical leadership on the technical design of the Unit4 ERP system as well as be responsible for the continuous improvement of key A&M processes.

You will

  • work with other IT ERP Leads and Finance Functional leads to build solutions and processes, supporting maintenance, continual service improvement, and new capabilities on the platform
  • lead the operation management of task and small enhancements
  • provide technical guidance to internal systems analysts
  • manage 3rd party operational support including tasks such as attending status meetings, ensuring 3rd party providing ticket resolving matrices, and evaluating/ensuring the 3rd party ability to complete project
  • lead in the creation of technical specifications and contribute to planning activities.

The Responsibilities

The ERP Lead is responsible for Software Development, Documentation, Management, Project Planning and Quality Assurance. It will include but not be limited to:

  • Overseeing and directing the day-to-day regional activities of ERP system support, ensuring that systems and services work reliably and securely
  • Providing guidance and leadership to the support team, and directly supporting end users by handling escalations, resolving user issues, and monitoring the performance of business-critical systems processes to prevent delays and outages and quickly resolve ongoing issues
  • Consult and partner with Finance leader and business leader to determine ERP requirements.
  • Preparing technical and training manuals to keep the documentation current
  • Working across a number of Unit4 ERP (Agresso) modules, Financials (GL, AR, AP), Project, Logistics and workflow.

The Requirements

  • BA/BS degree in Computer Science, Information Systems, or related field
  • 10+ years work experience in Unit4 ERP support and implementation
  • Extensive work experience in business systems implementation, systems integration, systems management, and systems administration
  • Experience of working with Finance teams and processes
  • Experience in creating technical design prior to software development lifecycle (SDLC)
  • Experience of developing efficient, maintainable code under the standards set forth by the technology team
  • Demonstrate ability to handle and prioritize BAU initiatives, technical and process problem solving, as well as root analysis
  • Track record of communicating technical solutions to non-technical audience as well as effectively communicating project status and solution using such tools as project plans and Visio diagrams
  • Experience in providing excellent customer service, including (but not limited to):
    • Successful management of client relationships
    • Proficiency in written and verbal communications

Other Requirements:

  • Must be customer service-oriented; able to work independently
  • Must be able to communicate effectively and tactfully with all levels of personnel, both in verbal and written modes; able to pay close attention to detail and understand written and verbal instructions
  • Must be able to organize and schedule work effectively
  • Must be able to work well under time constraints
  • Must be able to handle multiple tasks with changing priorities, communicating changes in scope and schedule to all parties concerned
  • Must be able to work flexible hours, including hours beyond the normal schedule when necessary

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