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Hospitality Supervisor

2 months ago

London, Greater London, United Kingdom Vacherin Full time
Hospitality Supervisor - Monday - Friday - London

Hospitality Supervisor - Monday - Friday 30,000 per annum London Vacherin are committed to delivering deliciously different experiences, having fun, and conducting business with a social and environmental conscience. We are excited to be recruiting for a Supervisor to work at AXA - Bishopgate.

Location: AXA

Rate of pay: £30,000 per annum

Working pattern: Mon - Fri, 07:30 - 16:00 Key responsibilities:


• Ensure that the client expectations of hospitality food and food service are consistently delivered in line with the CH&CO brand at a given event.

• Conduct full briefings to all staff regarding events, detailing food and food service standards to ensure that the staff are fully aware of the client requirements and their role in delivery.

• Continually monitor the service and food provided at an event and give feedback to the service team to ensure the food and service is of the highest quality and in line with client requirements and the CH&CO style.

• Where necessary contribute to the team's efforts to ensure the service is provided in a professional and timely manner.
Customer Service

• Maintain a high degree of visibility and a hands-on approach throughout the event.

• Act as the first point of reference for all client comments and concerns at a given event, take any necessary action and inform the Hospitality Manager of same.

• Actively gain customer feedback and to use the information to improve the offering at any given event.


Finance

• Working with the Hospitality Manager ensure that correct number of staff are available for any given event and that staff are utilised effectively and productively throughout.

Managing/Developing a Team

• Ensure all staff carry out tasks in accordance with company health, hygiene, quality and safety standards as set out in the appropriate CH&CO manual.

• As directed by the Hospitality Manager or GM provide induction, initial skills and on the job training for all Hospitality staff to ensure the service is delivered in line with client expectations and CH&CO standards.

• Report staff absence, timekeeping, sickness to Hospitality Manager/ GM.

• Provide feedback and coaching to any member of staff ensuring that all team members are aware of CH&CO standards and requirements and carry out their jobs to the best of their ability in a timely and efficient manner.

• Provide feedback on the suitability and reliability of casual staff to the Hospitality Manager.

What's in it for you?

Working with Vacherin has its perks People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.

  • Personal Development and Training opportunities
  • Life assurance scheme
  • Pension scheme
  • Holiday allowance
  • Private medical eligibility
  • Eye care
  • A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
  • Family friendly support
  • Regular social events and communication with our leaders
  • A holiday purchase scheme
  • Volunteering days
  • Professional subscriptions
  • Recognition schemes and people awards
  • Long service awards
  • Access to some great high street discount vouchers
  • Cycle to work scheme

    Vacherin officially formed part of CH&CO Catering Group Ltd in 2021. Partnerships, Innovation, Integrity, Quality, Fun