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Field Service Engineer

2 months ago

Leicester, Leicester, United Kingdom Concept Resourcing Full time

ROLE :
Field Service Engineer (Managed Print / Photocopiers)

LOCATION:
East Midlands - LE and PE Postcodes

PACKAGE:
Up to 32,000 + bonus , vehicle , laptop, phone, 25 days holiday , pension etc

The Role


Working for a high-end premium IT, communication and managed document solutions provider your aim will be to provide customers with a professional and efficient technical support service, ensuring full customer satisfaction.

Leads, guides and supports a team of Technicians to deliver a very high level of technical effectiveness, product knowledge and customer care

Key responsibilities and tasks:
Provide technical assistance within timescales specified by SLAs
Effectively investigate and rectify faults
Perform routine maintenance and modifications/updates as required
Provide support during installations
Understand and be fully conversant with SLAs relating to assigned accounts
Understand solutions in use and be able to carry out basic fault finding
Back up colleagues when necessary - e.g., holiday, sickness, busy periods
Log call details using the call logging system within agreed timescales
Report reoccurring faults to enable proactive management of such faults
Share expertise and technical information with team members
Build relationships with key stakeholder acounts at all times
Ensure boot stock and/or site stock is maintained at specified levels
Attend product courses as requested to ensure knowledge base sufficient for

Applicant profile:
Previous experience of working in a field technical support environment within the MFP/copier/print arena would be a distinct advantage although other break fix backgrounds will also be considered (EPOS / ATM / PC / Laptops)
Ability to think through problems in a logical manner to enable speedy and accurate resolution of issues
Excellent communication and interpersonal skills to ensure first class customer service

Application
To apply for this position please follow the link on this page or send your CV .If you would like more information on this vacancy or any others we may have, please contact Nikki Foxall on (phone number removed)