Technical Administrator Fire Protection in Bridgend

2 weeks ago


Bridgend, Bridgend county borough, United Kingdom Russell Taylor Full time
Job Title - Technical Administrator (Fire Protection) Salary - £28,000 per annumLocation - Maesteg, Wales Job Type - Permanent, Full Time Russell Taylor Group are currently recruiting for a Technical Services Advisor to specialise in the fire protection industry. This candidate will be responsible for ensuring technical enquiries are dealt with in a professional manner.The Role

  • Assessing incoming queries and assigning caseloads to technical engineers.
  • Offering technical support via phone/email in line with required competency level on SKEB matrix.
  • Maintaining appropriate records in CRM system.
  • Building relationships with stakeholders and team members.
  • Utilising KPI's to measure service level provided and customer response times.
  • Assisting with recording of data.
  • Undertake review into technical involvement on projects (ad-hoc).
  • Compile project timelines and brief summaries of technical involvement.
  • Be responsible for costings enquires of internal bespoke product ordering process.The Person
  • Experience in fire protection systems would be desirable, but not essential. Other similar industries would be considered such as facades.
  • Experience in a customer-facing environment offering service and product advice.
  • Commitment to delivering a high standard of service.
  • Demonstrable administrative experience.
  • Excellent communication (Verbal and written) and problem-solving skills
  • Ability to be adaptable to change
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