Dyfodol Administrator

DYFODOL ADMINISTRATOR / RECEPTIONIST

G4S Care & Rehabilitation Services

HMP Parc, Bridgend, CF35 6AP

Salary £22,308.00 per annum

Permanent, Full Time (37.5 hours per week)

Benefits: Company Pension, free on-site parking, on-site canteen, ongoing training and development and access to High Street Shop discounts.

Within Care and Rehabilitation Services, the philosophy of our prisons is to rehabilitate offenders and equip them to re-integrate into mainstream society on release. We seek to normalise prison conditions as far as possible to reflect life in the outside community. Our aim is to create an environment in which staff and prisoners feel safe and causes of prison stress are minimised. Central to our philosophy is the relationship between staff and prisoners. Our training and operational practices emphasise the need to treat prisoners with dignity and respect and G4S staff build positive and supportive relationships with the prisoners in their care. HMP & YOI Parc accommodates 1038 convicted male adult prisoners and remand/ convicted young offenders and young people in a secure but modern environment.

We now have an opportunity for a Dyfodol Administrator/ Receptionist to join our team at HMP Parc.

The Dyfodol service supports those in criminal justice services who have experienced issues with substance misuse. Working front of house in reception requires someone confident, authoritative, caring and able to show support to vulnerable people in our service, showing dignity and respect. Reception duties include handling telephone calls, welcoming visitors and dealing with them promptly and courteously. We are looking for an organised and self-motivated individual to provide an efficient and professional administration service for our Dyfodol service. To maintain and update data as required, in a timely and accurate manner and produce information for reports as required by managers and relevant others.

Key Responsibilities:

• Act as a first point of contact ensuring visitors receive a friendly and efficient service and all calls and visits are dealt with promptly and courteously.
• Support the team with data recording, photocopying and general administrative tasks.
• Act as the Single Point of Contact for the main phone number and deal with calls efficiently.
• Supporting the case management team with drug testing (following training), issuing appointments, noting behaviour change and sharing concerns with colleagues with any signs of distress in those who access our service.
• Assist with data collection using spreadsheets and web based case management systems.
• Managing functional mailbox, dealing with enquiries and forwarding messages to the relevant person in a timely manner.
• To maintain and update databases.
• Contribute to the preparation of data for monthly and quarterly reports in a timely and accurate manner.
• Assist with purchasing processes, ordering supplies and monitoring stock.
• Manage petty cash.
• Support the manager to maintain a safe environment and help maintain health and safety records and tests.
• Distribute information to all team members as required including Information Bulletins and changes to policies etc.
• Work flexibly to maintain the most appropriate level of service provision. There may be occasional travel to provide cover at other sites and for training and administration meetings.
• Participate in training and supervision processes.
• Arrange and support meetings as required, including note taking.
• Undertake other duties appropriate to the grade of the post.

Essential Skills

• Organised and methodical.
• Eye for detail.
• Ability to access Police systems (Enhanced Police vetting will be required for this role).
• Experience using a range of IT applications (Microsoft, Google or other databases).
• Understanding data protection / GDPR requirements.
• Confident communicator both verbally and in writing.
• Work as part of a team.
• Respond flexibly to the needs of the service.
• Capacity to work along and the ability to keep calm under pressure.
• Ability to manage time effectively.
• Understand and have a commitment to the principles of equal opportunity and diversity.
• Must have full driving license and access to their own transport

Desirable Skills

• Ability to speak Welsh.
• Previous experience in a similar role.
• Understanding the issues facing vulnerable groups.

If you join us, you can be sure that you'll find a secure, friendly and professional working environment and be given all the support, training and encouragement you need to build and develop a successful career with us.

HMP Parc encourages applications from Welsh speakers.

For more information on HMP Parc, please visit

Equality and Diversity is an important part of G4S Care and Rehabilitation Services. We actively encourage applications from all backgrounds and are a fully inclusive employer who aims to support all employees to be their true selves. We are happy to discuss any reasonable adjustments for either the role or during the recruitment process.

G4S Care and Rehabilitation Services is committed to safeguarding and promoting the wellbeing of children and adults at risk and each employee is expected to support these goals.

Please note that these vacancies are subject to a 5 year checkable history and the strict vetting standards set by G4S and the Secretary of State for the Home Office and are exempt from the Rehabilitation of Offenders Act.

You must be eligible to work in the UK and must have been resident in the UK for a minimum period of 3 years. You will also need to provide full details of your employment and education history for the last 5 years as part of the security screening process for this role.