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Client Services Apprentice
4 months ago
Welcome to Warner Bros. Discovery... the stuff dreams are made of.
Who We Are...
When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Your New Role...
- Providing support to our Client Services team, the role will ensure efficient service delivery to our clients and customers.
- The successful candidate will collate and disseminate information within the department and to Productions and tenants.
- This role provides a link between the Client Services and Operations teams to deliver excellent production experience.
Your Role Accountabilities...
Administration
- Receiving, processing and issuing incoming queries to the relevant parties to ensure a quick and efficient resolution of queries.
- Provide timely responses to our clients on the progress of their query.
- Assist with coordinating and conduction visits, events and tours to the Studios.
- Filing and maintaining records for Client Services and Operations
- To assist the team in the daily operation of the Studios
- Meet requirements for all WBSL functions to create an effective running Studio facility.
- To ensure that a high level of presentation is maintained in all areas of the Studio site.
- Any other duties which are appropriate to the post.
- Maintaining spreadsheets and bookings systems
- Adhoc support for PA to SVP Studio Operations.
Stock
- Ensuring that mail is despatched in time for daily collections, and the sorting and distribution of incoming post.
- Monitoring of stationery supplies and ordering as required.
People
- Assist Client Services and Operations with distribution of site information to all relevant parties on-site accurately and in a timely manner.
- Work within the team to consistently deliver an excellent level of customer service to all on and off-site clients.
- Welcome visitors to the department and direct them as appropriate.
- To take incoming phone calls to the studio and direct them to the relevant personnel and take adequate notes to distribute information.
Qualifications & Experience...
- Our apprenticeship positions are designed to be an alternative to university education, therefore we are only seeking applications from people who have not already graduated from university with a degree.
- Strong organisational skills, with the ability to multitask and prioritise.
- Ability to work pro-actively to aid the Department to ensure smooth running of the site.
- Good communication skills.
- Ability to give clear and concise instructions.
- Good research skills and the ability to draw information from various sources.
- Responsible and reliable.
- Ability to work under pressure and meet deadlines.
- Self motivated, enthusiastic and capable of working on own initiative.
- A positive and patient attitude.
- Experience of filing both hard and soft copy records and information in an effective manner would be beneficial.
- Previous experience of working within a fast based production environment is desirable (not essential).
The Apprenticeship...
- Salary: £19,700 p/a
- Contract Length: 18 months
- Start Date: 9th September 2024
- Qualification: Level 3 Business Administration
- You will gain hands-on experience working on business-critical projects.
- You will have access to personal and professional development courses, executive speakers' series, special screenings and more.
- You will be part of our Early Talent network of over 100 interns & apprentices, meaning you will have an important support network of other students, graduates and apprentices and plenty of opportunities to socialise
Next Steps...
- Stage 1: Submit your CV by Sunday 23rd June (you will not be able to apply after this date).
- Stage 2: Shortlisted candidates will be asked to complete a written questionnaire in HireVue. The deadline for this is Sunday 30th June.
- Stage 3: Final stage assessment centre will take place in July & August.
How We Get Things Done...
This last bit is probably the most important Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at