Customer Service/Administration

2 months ago


Seaham, Durham, United Kingdom Adkins & Cheurfi Recruitment Full time

Manufacturing Administrator/Customer Service. Seaham

Initially to cover a period of Maternity leave with a view to going Permanent.

Main Responsibilities:
  • Enter orders, manage or escalate any concerns and ensure that appropriate changes were made to resolve customers concerns;
  • Use creativity to design or explore the desired product requested if outside of the norm;
  • Work with price lists and/or other department heads to determine charges for services requested, collect deposits or payments, or arrange for billing;
  • Resolve any billing issues by processing product exchanges and working with accounting department to refund or credit where necessary;
  • Partner with sales, marketing and operations teams to ensure meeting and exceeding customers service expectations;
  • Support sales and business development initiatives when new options are available or where it would appropriately support the customer s needs;
  • Issues credits, sends order acknowledgements and composes letters to customers and potential customers;
  • Communicates with all individuals whose involvement impacts customer communications;
  • Primary point of contact for customers, interpreting and implementing customer instructions for the company to produce custom manufacturing products;
  • Updates customer records;
  • Prepares and sends quotes and provides written proposals to customers and potential customers;
  • Interfaces with Territory Managers and VP of Sales;
  • Other duties as assigned;
  • Assimilates customer credit information and provide to the Assistant Controller;
  • Track shipment status of customer orders.


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