Inbound Customer Advisor. Job in Stockport Leisure Recruiter

4 weeks ago


Stockport, Stockport, United Kingdom Page Personnel Full time

This Inbound Customer Advisor role centres on providing exceptional service to customers within the retail industry. The successful candidate will be part of the Customer Service team based in Hyde and will be instrumental in enhancing customer satisfaction.

Client Details

Our client is a well-established entity within the retail sector. With a workforce numbering in the hundreds, this company prides itself on quality products and superior customer service. With a strong presence in the UK market, they are continuously seeking to improve and innovate.

Description

Key responsibilities consist of:

  • Provide excellent customer service through inbound calls
  • Use customer feedback to identify opportunities for improvement
  • Stay updated with company policies, procedures, and retail industry trends
  • Uphold the company's reputation by ensuring customer satisfaction
  • Handling consumer complaint, queries and requests received via call & email only.
  • Capable of managing 100 calls on a day-to-day basis
  • Align with inter-departments to ensure all complaints,
  • queries and requests are closed within SLA's & KPI's.
  • Resolve customer queries and complaints effectively and efficiently
  • Maintain a thorough knowledge of products to offer accurate information to customers
  • Process orders and returns as needed
  • Collaborate with team members to meet and exceed customer service goals
  • Adhere to the stipulated SLAs laid for the email and call functions.
  • Act and adhere to the company policies without
  • hampering the consumer experience.

Profile

A successful Inbound Customer Advisor should have:

  • A qualification in a relevant field
  • Previous experience in a customer service role within the retail industry
  • Excellent communication and problem-solving skills
  • Ability to handle customer complaints and queries professionally
  • Ability to meet deadlines and work effectively in a fast-paced environment.
  • Microsoft Office suite & reporting skills Soft spoken & supportive demeanour
  • Effective & proactive listener
  • Hands on experience with Zendesk, SAP & Shopify would be desirable.
  • Proficiency in using customer service software and tools
  • Strong team spirit and a commitment to improving customer experience

Job Offer

  • An annual salary ranging from upto 25,000
  • Excellent opportunities for career progression
  • Pension & NI contribution
  • Hybrid working
  • Flexit-time shifts optional (Evenings)
  • Overtime optional
  • A supportive and collaborative work environment
  • A role that offers the chance to make a real impact in the retail industry


  • Stockport, Stockport, United Kingdom Page-Hired Full time

    Inbound Customer Advisor - Hyde An annual salary ranging from up to £25,000 Excellent opportunities for career progression Pension & NI contribution Hybrid working Flexitime shifts optional (Evenings) Overtime optional A supportive and collaborative work environment A role that offers the chance to make a real impact in the retail industryThe role of...


  • Stockport, Stockport, United Kingdom Grafton Recruitment Full time

    Procurement OfficerStockportc. 35,000 We are working on an exclusive basis with a client in the stockport area to appoint an experienced procurement professional who will be responsible for the tendering, and contract management of a broad range of goods and services commodity areas.You will be responsible for managing procurement projects, guiding...


  • Stockport, Stockport, United Kingdom Grafton Recruitment Full time

    Procurement OfficerStockportc. 35,000 We are working on an exclusive basis with a client in the stockport area to appoint an experienced procurement professional who will be responsible for the tendering, and contract management of a broad range of goods and services commodity areas.You will be responsible for managing procurement projects, guiding...


  • Stockport, Stockport, United Kingdom Grafton Recruitment Full time

    Procurement OfficerStockportc. 35,000 We are working on an exclusive basis with a client in the stockport area to appoint an experienced procurement professional who will be responsible for the tendering, and contract management of a broad range of goods and services commodity areas.You will be responsible for managing procurement projects, guiding...


  • Stockport, Stockport, United Kingdom Page Personnel Sales Full time £25,000

    About Our Client Our client is a well-established entity within the retail sector. With a workforce numbering in the hundreds, this company prides itself on quality products and superior customer service. With a strong presence in the UK market, they are continuously seeking to improve and innovate. Job Description Key responsibilities consist of: ...


  • Stockport, Stockport, United Kingdom Barclays Full time

    Customer Service Advisor - BranchStockport£23,300 per annumRotating between 7am-11pm Monday to SundayAs a Barclays Customer Service Advisor, you will be accountable for serving the more complex needs of our customers and clients with a focus on achieving the best outcomes for them. For this role, you must have compassion and a desire to take ownership of...


  • Stockport, Stockport, United Kingdom Ingeus Full time

    Employability Specialist AdvisorSalary Starting at £26,500Contract Full Time 12 Month FTCLocation StockportWe are pleased to be able to offer some new opportunities on the Work and Health Programme and are looking for an Employability Specialist Advisor to join the team. This role requires an engaging, empathetic and motivating individual, able to support...


  • Stockport, Stockport, United Kingdom Stockport Homes Group Full time

    Fixed term until March 2026Full time (37 hours per week)Stockport Homes Group manages a 12,000 strong housing stock on behalf of Stockport Council. Providing high quality affordable housing is something we are passionate about.We're looking for a Customer Services Officer to join our driven and friendly team working in our busy head office Cornerstone in the...


  • Stockport, Stockport, United Kingdom Stockport Without Abuse Full time

    Full Time Independent Domestic Violence Advisor (IDVA)- Fixed-term contract to 8th April 2027:Full time 37 hours per week:- Salary £26,925.44, rising by 4% on successful completion of probationStockport Without Abuse (SWA) is a grassroots charity committed to supporting our vision of everyone having a right to live in safety, and to have a future without...


  • Stockport, Stockport, United Kingdom Stockport Homes Group Full time

    Fixed term contract - 9 monthsFull time (37 hours per week)Closing date: 17th March 2024Interview date: 25th March 2024Stockport Homes Group manages a 12,000 strong housing stock on behalf of Stockport Council. Providing high quality affordable housing is something we are passionate about.We're looking for a Customer Services Officer to join our driven and...


  • Stockport, Stockport, United Kingdom Stockport Homes Group Full time

    Director of Customer Services Salary: Competitive package worth up to £110K Location – Stockport Creating Homes. Building lives. Here at Stockport Homes Group we are passionate about not only providing housing and building new homes in Stockport, but helping to transform the lives of our customers. What makes us unique is our vision - one where...


  • Stockport, Stockport, United Kingdom HG Stephensons Ltd Full time

    Customer Services Advisor - Temporarycontract - Until February 2025Working Hours Monday to Friday 9.00 to 17:30, 9.30 to 15:00 every 6th Saturday.We are currently recruiting for a Maternity cover position. This is not a typical inbound telephone or sales-oriented advisor role. We pride ourselves on our levels of customer service and ability to provide expert...


  • Stockport, Stockport, United Kingdom Bridge of Hope Full time

    The Recruitment Co are recruiting for an experienced Customer Service Advisors in Stockport SK3 based in their offices working with a friendly team.Duties will include: Tracking parcels and lost orders Answering phone calls Dealing with subscriptionsReplying on social media ( comments, messages etc)Shift: 9.30-7pm, Monday FridayPay: £12p/hThe Recruitment Co...


  • Stockport, Stockport, United Kingdom Stockport Homes Group Full time

    Fixed term until March 2026 Full time (37 hours per week) Stockport Homes Group manages a 12,000 strong housing stock on behalf of Stockport Council. Providing high quality affordable housing is something we are passionate about. We're looking for a Customer Services Officer to join our driven and friendly team working in our busy head office Cornerstone in...

  • Service Advisor

    2 weeks ago


    Stockport, Stockport, United Kingdom Holt Recruitment Ltd Full time

    Service Advisor – Stockport - £30,000 + Bonus – Main Dealership Our client, a main dealership is looking for a high-performing Service Advisor to join their dynamic and successful Aftersales team in StockportThe Service Advisor role comes with a competitive salary of 30,000 plus bonus with an excellent benefits package.Company Benefits Scheme,Company...


  • Stockport, Stockport, United Kingdom Stockport Without Abuse Full time

    Moving On Domestic Abuse Advisor (MODAA)- Permanent Contract:- Full time 37 hours per week:Annual salary £24,482.64, rising by 4% upon successful completion of probationStockport Without Abuse (SWA) is a grassroots charity committed to supporting our vision of everyone having a right to live in safety, and to have a future without fear of domestic abuse. We...


  • Stockport, Stockport, United Kingdom Platinum Financial Recruitment Full time

    LOCATIONStockportSALARY£ £26000JOB TYPEPermanentREFAW2404-03_ Customer Service Advisor£22,500 basic plus early internal progression & bonus up to £200 per monthStockport, Full timeFlexible start datesFrom seeing how this company operates, first hand myself, I can confidently announce that this is quite literally, the perfect customer support role for a...

  • Claims Advisor

    2 weeks ago


    Stockport, Stockport, United Kingdom The Tax Refund Company Full time

    Claims Advisor - No claims experience necessaryPermanent Full Time position (35 hrs p.w) £18,000Would you like the opportunity to reclaim thousands of pounds back off the Taxman for your clients?The Tax Refund Company are looking for a self-motivated, target driven individual to assist them in reclaiming overpaid tax for millions of ordinary PAYE tax...


  • Stockport, Stockport, United Kingdom Absolute Interpreting and Translations Ltd Full time

    Description: Looking for Sinhalese Interpreter Jobs in Stockport or in the surrounding area? Are you looking to increase your hours of interpreting or maybe start a career as a freelance Sinhalese Interpreter? We are a leading Interpreting and Translation Company in the UK providing face to face and remote interpreting services for Hospitals, Councils,...


  • Stockport, Stockport, United Kingdom Absolute Interpreting and Translations Ltd Full time

    Description: Looking for Mandarin Interpreter Jobs in Stockport or in the surrounding area? Are you looking to increase your hours of interpreting or maybe start a career as a freelance Mandarin Interpreter? We are a leading Interpreting and Translation Company in the UK providing face to face and remote interpreting services for Hospitals, Councils,...