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Inbound Customer Advisor
1 week ago
Inbound Customer Advisor - Hyde
- An annual salary ranging from up to £25,000
- Excellent opportunities for career progression
- Pension & NI contribution
- Hybrid working
- Flexitime shifts optional (Evenings)
- Overtime optional
- A supportive and collaborative work environment
- A role that offers the chance to make a real impact in the retail industry
The role of Inbound Customer Advisor:
- Provide excellent customer service through inbound calls
- Use customer feedback to identify opportunities for improvement
- Stay updated with company policies, procedures, and retail industry trends
- Uphold the company's reputation by ensuring customer satisfaction
- Capable of managing 100 calls on a daytoday basis
- Align with interdepartments to ensure all complaints,
- Resolve customer queries and complaints effectively and efficiently
- Maintain a thorough knowledge of products to offer accurate information to customers
- Process orders and returns as needed
- Collaborate with team members to meet and exceed customer service goals
- Act and adhere to the company policies without
A successful Inbound Customer Advisor should have:
- A qualification in a relevant field
- Previous experience in a customer service role within the retail industry
- Excellent communication and problemsolving skills
- Ability to handle customer complaints and queries professionally
- Ability to meet deadlines and work effectively in a fastpaced environment.
- Microsoft Office suite & reporting skills Soft spoken & supportive demeanour
- Effective & proactive listener
- Hands on experience with Zendesk, SAP & Shopify would be desirable.
- Proficiency in using customer service software and tools
- Strong team spirit and a commitment to improving customer experience
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