Inbound Customer Advisor

1 week ago


Stockport, Stockport, United Kingdom Page-Hired Full time

Inbound Customer Advisor - Hyde

  • An annual salary ranging from up to £25,000
  • Excellent opportunities for career progression
  • Pension & NI contribution
  • Hybrid working
  • Flexitime shifts optional (Evenings)
  • Overtime optional
  • A supportive and collaborative work environment
  • A role that offers the chance to make a real impact in the retail industry

The role of Inbound Customer Advisor:

  • Provide excellent customer service through inbound calls
  • Use customer feedback to identify opportunities for improvement
  • Stay updated with company policies, procedures, and retail industry trends
  • Uphold the company's reputation by ensuring customer satisfaction
  • Capable of managing 100 calls on a daytoday basis
  • Align with interdepartments to ensure all complaints,
- queries and requests are closed within SLA's & KPI's.

  • Resolve customer queries and complaints effectively and efficiently
  • Maintain a thorough knowledge of products to offer accurate information to customers
  • Process orders and returns as needed
  • Collaborate with team members to meet and exceed customer service goals
  • Act and adhere to the company policies without
- hampering the consumer experience.

A successful Inbound Customer Advisor should have:

  • A qualification in a relevant field
  • Previous experience in a customer service role within the retail industry
  • Excellent communication and problemsolving skills
  • Ability to handle customer complaints and queries professionally
  • Ability to meet deadlines and work effectively in a fastpaced environment.
  • Microsoft Office suite & reporting skills Soft spoken & supportive demeanour
  • Effective & proactive listener
  • Hands on experience with Zendesk, SAP & Shopify would be desirable.
  • Proficiency in using customer service software and tools
  • Strong team spirit and a commitment to improving customer experience


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